Original topic:

S24 Ultra power off during set up

(Topic created on: 02-10-2024 04:28 AM)
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AbduCh04
Active Level 2
Options
Galaxy S
I recently bought an S24 Ultra 
During the set up process, the phone shut down by itself. 
It powered off while using smart switch in the background, and the last page I saw was the advanced intelligence page. All of this happened when the phone had 50+ battery. When I powered it back on, it remembered the PIN I set up. But I had to restart the set up process.
Any idea why this happened?
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7 Comments
RedDogRabbit
Expert Level 5
Galaxy S

SIM card not inserted? 

Battery not charged? 

Smart Switch tried to restore something that wasn't compatible with One UI V6.1? 

AbduCh04
Active Level 2
Galaxy S
SIM was inserted
Battery was 50+
Smart switch worked the second time so I'm not sure about that
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RedDogRabbit
Expert Level 5
Galaxy S

Did it shut down completely, and you had to power it on again, or did it Reboot by itself? 

Where you restoring from a:

Computer? 

OTG device? 

Cloud?

Cable or WiFi? 

Could have been a connection issue? 

Not sure if it wasn't any of the possibilities I listed 🤔

AbduCh04
Active Level 2
Galaxy S
I had to reboot it
It remembered my pin
But I had to restart the set up
I was restoring from a galaxy device
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AbduCh04
Active Level 2
Galaxy S
I'm afraid there was an issue with the booting system or the underlying OS that made it shut down
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Born2fly
Active Level 4
Galaxy S
It may be you didn't give response for the action during switch so it got timed out. For me it got stuck when I was transferring data due to some timeout. After restart when I used wireless transferring it worked without issues. Cable did not work for my old device as I restarted only s24u.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, I request you to please submit request at Samsung members app.

Please follow the below steps.

1 Launch Samsung Members app.

2 Tap on Support and Scroll down the screen and select Error Reports.

3 Choose a category below.

4 Make Sure That Send System Log Data is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details.

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