S24 Ultra power off during set up

[AbduCh04]

I recently bought an S24 Ultra 

During the set up process, the phone shut down by itself. 

It powered off while using smart switch in the background, and the last page I saw was the advanced intelligence page. All of this happened when the phone had 50+ battery. When I powered it back on, it remembered the PIN I set up. But I had to restart the set up process.

Any idea why this happened?

[RedDogRabbit]

SIM card not inserted? 

Battery not charged? 

Smart Switch tried to restore something that wasn't compatible with One UI V6.1? 

[AbduCh04]

SIM was inserted
Battery was 50+
Smart switch worked the second time so I'm not sure about that

[RedDogRabbit]

Did it shut down completely, and you had to power it on again, or did it Reboot by itself? 

Where you restoring from a:

Computer? 

OTG device? 

Cloud?

Cable or WiFi? 

Could have been a connection issue? 

Not sure if it wasn't any of the possibilities I listed 🤔

[AbduCh04]

I had to reboot it
It remembered my pin
But I had to restart the set up
I was restoring from a galaxy device

[AbduCh04]

I'm afraid there was an issue with the booting system or the underlying OS that made it shut down

[Born2fly]

It may be you didn't give response for the action during switch so it got timed out. For me it got stuck when I was transferring data due to some timeout. After restart when I used wireless transferring it worked without issues. Cable did not work for my old device as I restarted only s24u.

[Helenna]

Hi, I request you to please submit request at Samsung members app.

Please follow the below steps.

1 Launch Samsung Members app.

2 Tap on Support and Scroll down the screen and select Error Reports.

3 Choose a category below.

4 Make Sure That Send System Log Data is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details.