Original topic:

Samsung Galaxy S21 Ultra 5G screen unresponsive after OneUI Update 6.1

(Topic created on: 05-22-2024 05:42 PM)
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Duy1
Beginner Level 2
Options
Galaxy S

So after being proactive and updating my phone early to Samsung's latest OneUI patch, I was rewarded with my screen becoming unresponsive. Mind you, the phone is still completely functional, it connects to Wi-Fi and has background processes active. However, the screen will not react to my touches. I am stuck on my lock screen, with no ability to interact with my phone, other than holding the side buttons. As a side note, I am not using a screen shield or anything that would obstruct my finger from my phone screen. It was working fine before the update. I am using a Samsung Galaxy S21 Ultra 5G, updating from OneUI 6.0 to 6.1.

I had talked to Samsung Care support, who was of little help in trying to troubleshoot the issue.

I have managed factory reset the phone through the android safe mode (the menu you get from turning the phone off and back on while holding the power and volume keys).

But now my phone sits on startup screen, still unresponsive as earlier. Any suggestions on what I should do next?

 

65 Comments
Robiulal
Beginner Level 4
Galaxy S

Same issue still no news from samsung ??

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Dwale
Beginner Level 2
Galaxy S

The firet step is to Connect a Bluetooth mouse to navigate your phone. 

1. Root your phone. Look for a youtube video

2. Install termux, grant it superuser permissions. Youtube video again

3. Turn on the touchscreen using a termux command. Youtube video again.

Be patient, these 3 steps have many substeps which will be indicated in the youtube videos.

 

This is the only way right now, Samsung isn't gonna do jack ****t

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sura_zu01
Beginner Level 4
Galaxy S

after updating to One UI 6.1, my touch screen has become unresponsive at times. It’s frustrating as it interrupts tasks and makes the device harder to use. Has anyone else experienced this issue, and is there a fix on the way? Hoping Samsung can address this soon
this is a disgrace for real

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SBeck1129
Beginner Level 2
Galaxy S

It's November. Same issue as others have stated. Just bought the phone yesterday and started set up. Worked great until updates installed. Now nothing. 

 

I guess I'm returning today and walking away from Samsung. 

0 Likes
greend
Beginner Level 2
Galaxy S
My dad's Samsung S21 contact screen seems to be locked. You can only see a couple contacts and it will not scroll
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chanceher_705
Beginner Level 2
Galaxy S
Funny how can this be right as this device is a s24 pen not a s21 ultra5G
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