Original topic:

Samsung S24 wouldn't download Airtel(Telus) eSIM .

(Topic created on: 01-26-2024 09:55 PM)
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ShriHari
Active Level 2
Options
Galaxy S
I bought the s24, I'm trying to transfer my eSIM to the new device, unfortunately, my phone doesn't recognize or I'm not getting any eSIM promt. Someone who is from India facing the same problem,if u have a solution please let me know . 
Thanks in advance 

Edit : you can call Airtel customer care from Canada +91 9910099100.

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14 Comments
Aakash20
Beginner Level 2
Galaxy S
Yes, Same issue here with S24 Ultra
ShriHari
Active Level 2
Galaxy S
Airtel doesn't even respond,maybe its weekend they didn't see or something like that
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snackwell
Active Level 4
Galaxy S
When I tried to transfer from S23 Ultra to S24 Ultra, it failed the first time. 2nd time, all good. I am Telus with 200gb plan.
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ShriHari
Active Level 2
Galaxy S
Are u getting search plan or it just downloaded and printed you to add ?
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snackwell
Active Level 4
Galaxy S
I had put the US software on this Canadian phone. I have a Softbank (Japan) as physical Sim. I went to add eSim and it somehow knew to use my s23 ultra which had my Telus number.

I think the trick is to have wifi on both devices turned on.

I tried to reply to your message.
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ShriHari
Active Level 2
Galaxy S
Appreciate your help bro ! I guess s24 line ups are not updated by my service provider.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, I see that we have only access to Canadian model devices and the device you’re referring to is Indian model, but please do not worry, I’ll help you with the link or a contact number and the concerned team will help you with further, as the specifications and features different from country to country.

https://www.samsung.com/in/support/contact/

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ShriHari
Active Level 2
Galaxy S
No model is canaian one , although eSIM is from India.
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VinayRenuk
Beginner Level 2
Galaxy S
Even have the same problem and the problem is with the process. AIRTEL have changed esim process from November. Earlier we use to send esim with registered email ID and we use to get QR code to download the esim but now we are supposed to upgrade an esim via airtel thanks app but updating new phone eid and wait for 4 hours to download the esim...here we have the problem after following the process we don't get esim to download on the new phone.. but jio and vi still works as they have qr code scan process. Same have been updated in the samsung site ... might be it's country and model specific ... airtel is not supporting to send the qr code and we don't have option to transfer the esim to samsung phone.... refer to the below link https://www.samsung.com/ca/support/mobile-devices/galaxy-esim-and-supported-network-carriers/