Hi slydog, Please let us know the model number of your Samsung device and make sure the device software is updated to the latest version. I suggest you to perform the wipe cache partition by following the steps below as suggestions provided by@mytech and get back to us with the results. - Turn off the device. - Press and hold the Volume Up key and Power key. - When the SAMSUNG Galaxy logo appears release all the keys. - An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press the Power key to select. - Press the Volume down key to highlight yes, and press the Power key to select. - When the wipe cache partition is complete, the Reboot system now is highlighted. - Press the Power key to restart the device.
