Original topic:

Smart Lock - Trusted Devices Missing

(Topic created on: 09-21-2023 04:54 AM)
12667 Views
NewToSamsung
Active Level 4
Options
Galaxy S
For the last couple of days I have had to constantly use my PIN or fingerprint to access my S23 Ultra. This morning I had a few minutes and looked in to why. I am an old codger and have hearing aids and I also have a Fitbit both of which I have set as trusted devices. 

I was rather surprise to find Trusted Devices is missing from Settings -> Lock Screen -> Smart Lock. 

I then wiped the cache partition and that did not help. 

Is anyone else experiencing this issue? Any suggestions on how to resolve it?
84 Comments
Leeson
Active Level 5
Galaxy S
Are you looking for the "trusted device" location?
0 Likes
Leeson
Active Level 5
Galaxy S
If so, you are on the right track... --> smart lock (you will be prompted to tap in your password), then you will find trusted places, trusted devices, and on body...

If hor some reason you do not find it there. Go to the menu screen and tap in "trusted devices in the search bar at the top" and you will find it.
0 Likes
jgunnpharmd
Beginner Level 2
Galaxy S

NOPE - doesn't work searching for.  Really fed up with Samsung "glitches", this isn't the first time this has happened - probably won't be the last

0 Likes
Leeson
Active Level 5
Galaxy S
You can still make it work by setting up a routine. If you don't know how, you just let me know and I'll do a step by step tutorial
NewToSamsung
Active Level 4
Galaxy S
It was previously under Settings -> Lock Screen -> Smart Lock. Has it moved?
0 Likes
Leeson
Active Level 5
Galaxy S
No, mine is still under lock screen --> smart lock. I don't think it has moved
0 Likes
Leeson
Active Level 5
Galaxy S
Same place Screenshot_20230921_081520_Settings.jpg
0 Likes
NewToSamsung
Active Level 4
Galaxy S
What mine shows. Screenshot_20230921_081716_Google Play services.jpg
Leeson
Active Level 5
Galaxy S
That's weird. What phone do you have1695299036370_1695299036355_0.jpg
0 Likes