Smartthings app going crazy

[Deeezzyyy]

So... what's going on with smartthings? Lol it completely erased the existence of my S23 Ultra that I still use. No idea how to add it back. I don't feel like erasing everything and setting it all back up. Not even sure if that will work.

I still see my Z fold 5, Tab S9 ultra, all my buds, watch and S pen pro and even my old S21 Ultra that I barely ever turn on...

But S23 Ultra that I still use daily as a secondary device is just gone... lol

Anyone else with multiple have this issue with any other device?

[RedDogRabbit]

Yeah, exactly what happened to me. 

Until about a week ago, both devices appeared in Smart Things on both devices.

Now the S23 Ultra sees itself on the S23 Ultra, but no longer the S20 Ultra.

On the S20 Ultra, it does not see itself, but it only sees the S23 Ultra. 

The other odd thing, Smart Things on both devices still see the non supported Personal Devices.. Non Samsung Watch & Earbuds..

It's not a One UI V6.0 issue, because it's also messed up on the S20 Ultra One UI V5.1. 

Tried adding back using the QR Code, but got "can't invite yourself", same with email invites.. 

Did Samsung put Ambassadors, or Moderators in charge of Smart Things? 🤔🤷🏼🫢🤣

[Deeezzyyy]

Lmao... wow... so some of our devices are just vanishing... that's super useful especially for an app that tracks your devices 😂

[Tallman]

That's scary. Hope my Smartthings won't do that to me.

[Deeezzyyy]

I just signed out from my samsung account on my S23 Ultra. And signed back in.

And I also removed my S23 Ultra in my registered devices to re-register again.

And then it finally popped back up in my smartthings find.

[RedDogRabbit]

Did you sign out, or remove your Samsung Account? 

My S23 Ultra appears on both my S23 Ultra & S20 Ultra, but my S20 Ultra isn't appearing anywhere. I removed it from my Registered devices & Registered it again, but zip, nada. Same WiFi network & the 2 devices are paired with each other.. still seems like it is messed up, because when I got the S23 Ultra, I didn't have to do anything to have both devices on Smart Things 🤔

[Deeezzyyy]

On my Z fold 5, I removed the S23 Ultra from my registered devices and clicked sign out in the settings app.

I also removed the product from my samsung members app.

Then on the S23 Ultra, I signed in again, went to samsung members app to register again as well.

And even went directly on the Samsung website to register again too.

And opened the smartthings app to share location from S23 ultra and voilà. It popped up.

It's a fuss, but it fixed my issue so thought I'd let you know lol.

I didn't have to do all this before too but yeah... I'd rather see it then not. 😅

[RedDogRabbit]

My S20 Ultra wasn't being seen in Smart Things on itself or on my S23 Ultra. Following your advice (partially), I just signed out on the S20 Ultra & Signed back in & Presto the S20 was visible again.

It can't be a One UI V6.0 issue, since the S20 series isn't even eligible for it.

Smart Things 🪛ed the pooch 😂

[Deeezzyyy]

Lol yeah... some weird thing is going on. I think samsung is working on some stuff in the background and didn't consider all of the after effects.

While registering my S23 Ultra again yesterday in their website, I noticed some changes in there too.

But glad you can see your S20 ultra again.

Another weird thing that's happening in my smartthings is on my fold, I see my Tab S9 Ultra as a paired device. Like Bluetooth speaker or tv or something.

On my S23 Ultra, I don't.

No clue what's going on anymore but at least I see it. Just as different devices 🤣

[Helenna]

Hi, I request you to please follow the steps in the given link and check.

https://www.samsung.com/ca/support/apps-services/unable-to-control-or-see-devices-registered-in-the-...