TRADE-IN

[savage_potato]

I got my s24+ about 3 weeks ago but I've still not had following instructions as to how to return my trade in phone to samsung. Any help?

[Ray1]

There have been quite a few posts about not receiving return info for quite some time but they will contact you eventually.

Hopefully not by charging your credit card for the amount allowed for your old device😂

[Helenna]

Hi, if you haven't tried to contact our Online shopping team, please contact them by the link given below.

So that, they will check and help you accordingly.

https://www.samsung.com/ca/support/contact/#contactinfohttps://www.samsung.com/ca/support/contact/#c...

[savage_potato]

I have. I spoke one representative and he said it was going to be sent within the next 2 or 3 business days. It's been 1 to 2 business weeks lol

[NimaKh]

I keep asking them now 4 weeks and they give the same time frame every week

[GG2]

I'm in the same boat. Received my phone on the 25th of Jan and still didn't receive anything for the return. Spoke to them twice saying im supposed to get it by the 12th at the latest .. still nothing.

[Dolfinns]

I also contacted Samsung via chat and was told:
(Tue, 6 Feb 2024 19:47:25) Live Agent : I would like to inform you that you will get the trade in way bill with the instruction to your registered email address from the Assurant by end of the day. I suggest you to keep an eye on the email.
That was over a week ago but, as long as they don't charge me for the not yet returned phone, I can keep patiently waiting.

[lexcyn]

Same boat here

[A4109]

How does the trade work, I am also considering trading in my s23 ultra for the s24 ultra. The only question i keep asking myself is if it's worth it 😩

[Walkl1]

Did you receive yet?  I was told I would receive by Feb 28 and I am still waiting as well