Original topic:

Unable to connect device to computer?

(Topic created on: 02-05-2018 10:57 PM)
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Trickertock
Beginner Level 2
Options
Galaxy S
Before, when I plugged in my S8 to my computer, there was an automatic pop-up asking me if I wanted to transfer files or not. Now, when I plug in my phone, I don't get that option anymore, and my phone doesn't say anything about "USB for file transfer". It's also stuck on slow-charging all of the time when connected to the computer. I'm using the same charger that I used before (which came with the phone), but now the connection just isn't working. Any ideas on how to fix this?
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4 REPLIES 4
perfectg
Active Level 7
Galaxy S
try a different usb port. I know at work, one of the front ports always says there is a shirt and I get slow charging, move it to the other port and it works.
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Galaxy S
make sure auto play is enabled on your PC and try to reinstall your phone driver's
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Moderator_
Moderator
Moderator
Options
Galaxy S
Hey @Trickertock! For the connection error between your device and PC, please try the following:
1. Check if you can connect device with other cables
2. Try soft-reboot of your device
3. If other cables give you same result, try to install correct driver on your PC

If none of them works, feel free to ask more questions on it! Thanks!

- Nick
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TBone
Expert Level 2
Galaxy S
i had a simular issue before with my S7 edge and i had to uninstall and reinstall my samsung connect app. it could be worth a try.
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