Trickertock
Beginner Level 2
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02-05-2018 10:57 PM in
Galaxy S
Before, when I plugged in my S8 to my computer, there was an automatic pop-up asking me if I wanted to transfer files or not. Now, when I plug in my phone, I don't get that option anymore, and my phone doesn't say anything about "USB for file transfer". It's also stuck on slow-charging all of the time when connected to the computer. I'm using the same charger that I used before (which came with the phone), but now the connection just isn't working. Any ideas on how to fix this?
4 REPLIES 4
perfectg
Active Level 7
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02-05-2018 11:04 PM in
Galaxy S
try a different usb port. I know at work, one of the front ports always says there is a shirt and I get slow charging, move it to the other port and it works.
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02-05-2018 11:05 PM in
Galaxy S
make sure auto play is enabled on your PC and try to reinstall your phone driver's

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02-06-2018 09:49 AM in
Galaxy S
Hey @Trickertock! For the connection error between your device and PC, please try the following:
1. Check if you can connect device with other cables
2. Try soft-reboot of your device
3. If other cables give you same result, try to install correct driver on your PC
If none of them works, feel free to ask more questions on it! Thanks!
- Nick
1. Check if you can connect device with other cables
2. Try soft-reboot of your device
3. If other cables give you same result, try to install correct driver on your PC
If none of them works, feel free to ask more questions on it! Thanks!
- Nick
TBone
Expert Level 2
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02-06-2018 02:48 PM in
Galaxy S
i had a simular issue before with my S7 edge and i had to uninstall and reinstall my samsung connect app. it could be worth a try.
