I have a green line through my screen and my screen has become unresponsive and erratic. I called care+ and now have to FedEx my phone for service. Waiting to purchase backup device first as I have been going through the ringer with health complications ( in and out of the hospital) But has anyone else found Samsung Care+ to be extremely unhelpful? This was my first time ordering a phone directly from Samsung and not my provider and I have experienced nothing but issues!
This is a FANTASTIC idea!!! I was really hoping that @samsung would do right by a new customer in a unique, unexpected life circumstance, but alas I thought too highly of them.
