Control Panel Fire - Stove

[LeeBurnie]

Just yesterday, we had a fire with our Samsung stove. While the oven was on, we heard a loud pop then immediately saw flames coming up from behind the stove at the control panel. Fortunately, we were in the kitchen at the time and we put out the flame quickly. The fire did not last long however, it could've been much worse. I did some research, and it appears that this is not an isolated issue with this model. There should be a recall- this could have caused severe property damage and possibly bodily harm. Should a fire extinguisher come with every stove? 

I think we need some assurance that Samsung recognized there is a problem with these control panels- I am now scared! I have TV’s - a fridge are these going to burst into flames? 

[RedDogRabbit]

I've seen a bunch of negative experiences with Samsung Appliances here, but according to J.D. Power, Samsung's appliances have pretty high reviews? 

https://news.samsung.com/us/samsung-1-customer-satisfaction-8-j-d-power-kitchen-laundry-appliance-ca....

I don't know if Samsung "bought" the reviews or not? 

[ridor55]

Samsung had better fix the knobs that turn on if bumped slightly.  I had five fires so far and smoke filled house as well as burned items.  I solved this by putting a thick quarter inch yardstick between knobs and stove frame to prevent the burners from being pushed in.  SAD.

[Helenna]

Hi, We sincerely apologize for the inconvenience caused to you. We hope everything is fine and please do not use the stove.

Unfortunately, as your'e in Beginner level1, we are unable to request the information from you in DM(direct message).

We kindly request you to contact our Live chat team with the pics of the unit and purchase receipt by the link given below.

So that they will help you accordingly and try to resolve the issue soon.

Please contact our Live chat team by the link given below.

https://www.samsung.com/ca/support/contact/#contactinfo

[Yvesn]

So easy to said that just fix your problem 😡

[Baxter4]

This past Saturday May 4, 2024 we too had our Samsung Electric range catch fire. We were roasting vegetables in the oven and heard a pop, lots of black smoke followed by fire behind the control panel. Thankfully we happened to be in the kitchen at the time and were able to pull it from the wall and extinguish the flame. Had we left the house to take a walk then we most certainly would have been looking at a total loss. I am very concerned as this range has always had cook top control issues, overheating burners at low settings etc. I purchased this range in 2015 and feel that there are real problems that should not be ignored. We also have many Samsung appliances and other electronics. I am feeling a bit uneasy about having these around as well. 

[Ed_james78]

Just tonight June 14th. 2024. We pre heated the oven for 12 mins. On camera at 425.  Then there was loud popping an fire coming from the back of the control panel an stove.  The stove isn't even 5 years old I don't belive if it is not much more.  This is great to have happen in the middle of going thru chemo an now I can't cook food  modle number ne59j7850wg. Manufacturer date Oct 2018

[Yvesn]

Sameting to me *** stove and chit service

[Yvesn]

Samsung are really *** stove

[Yvesn]

Realy bad stove