Original topic:

please help

(Topic created on: 02-08-2021 04:32 PM)
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dimitey
Beginner Level 2
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I had my storage full today and it asked to go to my files and delete stuff and accidentally deleted all my photos I'm very scared that they are really gone please help
5 REPLIES 5
TBone
Expert Level 2
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I think your my files has a trash bin. check the 3 dots or 3 dashes in the top right corner.
Others
Try open My Files app again. Click 3 dots on top right. Click Trash

check if your photos there, you have a good chance to recover all photos there.

Cassidy
Expert Level 5
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As T-Bone say , open My files, it has a trash bin. Check the 3 dots or 3 dashes in the top right corner and open Trash to check if it's there
Also, you can find them in Google Photos or in your last backup (if you did one on Onedrive or Google Drive)
If you delete pictures from the Gallery, you also have a Trash there too

@T-Bone contrats for being Expert level 1

@dimitry, I hope our answer helps you, if yes,
Be sure to click “✓ Accept as Solution” when you find an answer that suits you. It helps other people with the same query. To do it, you have to click on the 3 dots at the right of the answer and click on " Accept as Solution "

If you need more informations, please ASK

Screenshot_20210208-194950_My Files_29628.jpg

Screenshot_20210208-195017_My Files_29630.jpg

asifakberali
Active Level 8
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You didn't have them backed up? That's why I always insist that you use Google Photos and make them most of their given free storage which is way more than any other free cloud storage providers. 😒
Halston
Moderator
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Hi dimitey,

Welcome to the Samsung Members Community Canada. Please follow the suggestions provided by our Community members to restore accidentally deleted photos.

Also, If you have a backup on Samsung Cloud, Then restoring your data is simple. You can transfer it to a new or different device using the Restore feature. Follow the below steps:
Open Settings >> Tap Accounts and backup >> Tap Backup and restore >> Tap Restore data, select your desired device, and then select the content you want to restore(Eg: Photos, Videos, Contacts, etc.) >> Tap Next >> Tap Restore. If needed, follow the on-screen instructions to download your backup data.

Get back to us with the result.

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