I purchased a Samsung soundbar from the Canadian website for Samsung. The product was not suitable for the TV I bought it for. As I had just opened the box, tested it and found it does not have as good sound as the TV speakers I wanted to return it. BUYER BEWARE. If you open the box Samsung will not accept it as a return. What a draconian policy. I will warn everyone to not buy their products direct. Buy through Costco so you have a real return policy if the product is not to your liking.
Waiting for the standard reply from Samsung referring to their terms and conditions. What a shame that they don’t change their policy to get return customers.
We are very sorry to hear about your frustrating experience with the Samsung return policy. We will definitely consider this as a valuable feedback and bring this to our team.
We certainly understand your disappointment regarding this issue. Please accept our sincerest of apologies for any inconvenience this matter may have caused you.
