Is anyone else having issues with their Samsung Fridge? I can't believe how expensive and defective they are.
I have use the force defrost mode through their digital panel. It does nothing to remove the huge buildup of ice that prevents the ice maker from dispensing any. No new ice can be made, just one giant ice block.
The ony thing that works is to use a hair dryer to manually melt the ice in the ice maker. Then, it is usually OK for about a week, but I have to use the ice maker constantly. If I forget, then it freezes over even sooner.
I saw some videos on YouTube recommending to have a subtle tilt backwards so the ice tray will not overfill. This isn't my issue as when it was installed, it has a slight tilt backwards..
How are people able to enjoy their ice makers without them freezing shut?
I'm so sorry to hear about your experience with your Samsung fridge... could I ask that you please privately message me your contact info (phone number, email) through the Samsung Members web community (https://r1.community.samsung.com/)?
The service team and I would really like to reach out to you and make this right!
I am having the same issue with my RF23J9011SG/AA. Its been happening for a year now and driving us absolutely crazy. I had no idea the extent of the issue until I started reading these threads!!!!!
MIne has that same issue. It also leaks water underneath the cheese drawer and the fridge won't stay cooled. It is five years old and I am probably going to have to throw it out. Freezer works but the fridge only cools to 65 fahrenheit.
I have the same issue -1 year old RF25HM - absolutuley NO information about this in user manual or on Samsung site ... I actually cant even find the right contorl sequence to do the forced defrost on my model ... why cant you find this information in the manaul ... it is frustrating.
I have same problems but now worse. I have had 2 compressors, 2 inverter boards, ice water board, complete icemaker replacement and still having issues. I have brought these issues to Samsung's attention. I have not had a working usable fridge for 70 days. Samsung's reply is below. They just don't care and want everyone else to fix their mistakes. I have had over 12 service calls on this fridge with more to come as the freezer is now not freezing.
Dear xxxxxxxxxxx
Greetings from Samsung Customer Care,
We are writing this email in regards to your recent contact with Samsung Canada support where you reported the recurring issues with the refrigerator.
Our team has reviewed your concern and has advised contacting the extended warranty provider as the unit has extended warranty purchased. If you have any other questions or concerns, please do not hesitate to get in contact with our support by visiting the below Samsung Canada Support site:
We have the same isue changed it once same problem water then filles up under the crisper and floods out on floor if we done catch it in time already warped floor under the fridge. Never purchase a samsung fridge again.we are so fed up looki g at new ones now. I give these & -1 star David Glanville dggla@wightman.ca 519-492-0777 if you need info on a samsung we replaced all appliances 5 yrs ago to samsung. Had stove issue ,dishwasher issues ,anf fridge **bleep** .
