Original topic:

Heart Rate Monitor

(Topic created on: 11-07-2024 07:39 PM)
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Nabeel000
Active Level 4
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Samsung Health
My galaxy watch 6 classic has been acting weirdly recently, even after a reset, the heart rate data has extreme gaps in it, even when wearing it normally all day. It just stops tracking. I had this problem before, and was told my phone needed an upgrade, so I upgraded from the A71 to the S23 FE, and I am experiencing this issue again.

The heart rate is set to measure continuous 
All settings are how they're supposed to be
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16 Comments
Samsung Health
I can see that you have tried the following:

- Reset the watch
- Clean the watch
- Changed phone from A71 to S23 FE
- Clear Samsung Health cache
- Sensor permission allowed

Just one more question, are you wear your warch tight or loose? If your watch and your skin has gap, you will also have no data while sleeping. If the watch is tight enough, maybe there is something cause the problem. Because you have changed phone from A71 to S23 FE, still having problem again.

You can try reset your phone. But this will be the last solution if nothing works. Since you have no problem from the beginning, can be some software bugs cause the problem.
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Nabeel000
Active Level 4
Samsung Health
I am wearing my watch not too tight, nor loose, I have rebooted both the watch and phone
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Samsung Health
In this case, you may consider do a factory reset of your phone. Make sure you do a full backup before proceed.
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Mat_G_Gagnon
Active Level 5
Samsung Health
On your watch, go to settings - apps - permission manager - sensors and make sure that Samsung Health is set to allow all the time.

Maybe that could he the issue.
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Nabeel000
Active Level 4
Samsung Health
This did not solve the issue
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Mat_G_Gagnon
Active Level 5
Samsung Health
Ok. If ever I find something else to try, I'll let you know.
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rower3056
Beginner Level 2
Samsung Health
This thread is a perfect example of why you should have the ability to pair a heart rate strap to your watch. Its impossible.
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