Cannot trade-in

[JoySharma]

I was trying to purchase S23 Ultra ffoem Samsung Canada website. I cannot trade-in my S21 Ultra. It is not recognizing my phones IMEI number.

[RedDogRabbit]

QHD+ 

[JoySharma]

Have a look at this video....@ 25:30.....
https://youtu.be/--wm_vj3ef8

[JoySharma]

It showa that S23 Ultra has WQHD+

[RedDogRabbit]

 

[JoySharma]

I agree. How does the guy in video has it?
Watch it at 25:30

[kimberlymays]

If you are having trouble trading in your Samsung S21 Ultra for a new S23 Ultra on the Samsung Canada website because the website is not recognizing your phone's IMEI number, you should contact Samsung Canada customer support for assistance. They may be able to help troubleshoot the issue or provide an alternative solution for trading in your device. You can find their contact information on the Samsung Canada website.

[ank92]

Hello. I have S21 ultra purchased in India and the site validates IMEI. Should I go ahead with the trade in?