Email stopped working on both Samsung phone and tablet

[GwynT]

All of a sudden my email has stopped working.  Password and settings are okay.  Any ideas?

[Cassidy]

try reinialise email Accounts ...
if you need a printscreen in English, tell me, I will change my language

don't you have other network problems ,?

[GwynT]

no other network problems . Message reads "couldn't verify account". I've tried re-installing the email acct but doesn't work. yes, please, coul you send screen shot in English and let me know how I get to that screen. thanks

[Tallman]

Hi Gwynt, try login from Shaw webmail and see if your username and password works. "Couldn't verify account" could be password changed?

[Cassidy]

On Outlook, go in settings, choose à email account and Reset account

I will check for Gmail and Samsung email procedure
Which email application do you use ?
For Gmail
Open a browser on your computer and log directly into your Gmail account at https://mail.google.com/ using the web-interface.  Can you send/receive e-mail using the web-interface OK?

 

Is the Gmail account full?  Looking below the inbox.  How much space, out of how much total, does it say is being used?

[GwynT]

its a shaw email account. Funny, has been working fine and then all of a sudden it's not. I'm guessing from what you're saying that I have to reset from your shaw account?

[Cassidy]

Yeah..in the settings of Shaw application,  select your email account and check if you can reset it..

[keagan]

Hi GwynT, It seems like there is an issue with the mail application. Please try the resolution provided by Cassidy. If the issue is not resolved, I suggest you contact shaw support and get back to us with their response.

[Tallman]

My Shaw account works fine. How you connect your account? POP3? IMAP? Or Exchange ActiveSync?

[GwynT]

thank you all. the problem was with shaw and is now fixed.