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05-11-2020 05:40 AM in
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05-11-2020 07:03 AM (Last edited 05-11-2020 08:00 AM ) in
TabletsDid you activate it in the Advanced Features in your Settings ? If you don't, it will not charge and won't work...

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05-11-2020 07:23 AM in
TabletsHey @Alishia,
Congrats on your new purchase, As mentioned by @Cassidy, please check the option is Activated in Advance Features and you can also perform a soft reset and check.
To perform a soft reset by hold down the volume down key and power key simultaneously for a few seconds. Continue holding the buttons down until you see the Samsung Galaxy logo appear.
Thanks, @Cassidy.

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05-15-2020 02:32 PM (Last edited 05-19-2020 01:41 AM ) in
TabletsHi Alishia,
Please kindly get back to us if you are experiencing any issues with S-pen. We would be glad to assist you.
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12-27-2020 05:45 AM in
TabletsSame here I buy a tablet samsung galaxy s 6 lite wifi +LTE a day before rest all fine except that s pen.. it's not even 24hr passed of receiving . I am facing this issue s pen in not working before update of software its working but now it's not working I tried on sand off, reset nothing works problems is still the same really so disappointing
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01-18-2021 01:14 AM in
TabletsI have the same issue and created a seperate report, pls check "Related Content" up in the site. Answering previously mentioned suggestions to activate "Advanced Features" so that the S-pen charges: It is not possible to charge the pen since its a passive type with no battery.
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03-30-2021 04:28 PM in
TabletsSame issue , Samsung s6 lite only couple of weeks old , s pen not works , touch screen not responsive , tried soft reset , reset settings and factory reset same problem, torch screen works for couple of seconds on soft reset the unresponsive.
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04-27-2021 11:33 AM in
TabletsI just got my s6 lite a week ago, and am having similar problems I do not have the options being suggested
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06-16-2021 01:25 PM in
TabletsHi, I am facing the same problem, my pen suddenly stopped working and I only have 1 month with it.
I don't really know why this happened since I haven't really used it that much, but one day it stopped working.
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06-21-2021 07:11 AM in
TabletsHaving the same issue.
Bought the tablet 5 days ago and today the Spen stopped working.
Any answer by samsung why this is happening to so many people
