Original topic:

Galaxy buds 2 lost left bud

(Topic created on: 01-12-2022 08:00 AM)
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Lemmie
Beginner Level 2
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Wearables
Dose anyone know if someone lost one of the ear buds if they can just replace that one or if hole new galaxy buds 2 package has to be bought?
(Add on) I found left ear bud at bus stop where I lost it. So was in snow and cold for 5 days give or take and got it home after work and charged it and it still works. Tough ear buds cause I found it in area where people waiting for bus would of stepped on it and had few days of very cold weather like with wind chill in -30°C 
So very happy with galaxy buds 2
Thanks Samsung for great durable product 

"The galaxy buds 2 are not the best when putting mask on that loops around ears. That's how I lost my left one, so be careful not too touch ears putting mask on when buds are in your ears"
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9 Comments
RedDogRabbit
Expert Level 5
Wearables

According to Samsung's Web site, you should be able to replace just one? 

 

https://www.samsung.com/sg/support/mobile-devices/how-to-couple-with-a-newly-purchased-earbud-and-a-...

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Wearables
Does Canada provide such service? The link is for Singapore.
RedDogRabbit
Expert Level 5
Wearables

Haha yeah I didn't notice that it was a link to Singapore's site. The weather is quite nice there this time of year though.

Raffles Hotel is the home of the Singapore Sling too! 🍹 

Wearables
But if we could do the pair ourselves, that is great. But Mod said we still need to paired it in Experience Store. What about if we do not have Experience Store around?
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QMNouman
Beginner Level 2
Wearables

Hi

You can pair them urself

Put both buds in a case and touch them together for around 7 sec, green light flashes. Once the light gets steady the pair is complete. It's that simple.

Cheers

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Valeriya
Moderator
Moderator
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Hi Lemmie, if you have lost a single earbud you can purchase it at the nearest  Samsung Experienced stores. However, the pairing of the earbuds can be done at the Samsung Experienced Stores only. I suggest you carry the cradle, and the old earbud to pair it with the new one. 

Please check the below link. https://www.samsung.com/ca/ses/

QMNouman
Beginner Level 2
Wearables

Hi

 

You can pair them urself

 

Put both buds in a case and touch them together for around 7 sec, green light flashes. Once the light gets steady the pair is complete. It's that simple.

 

Cheers

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KanadaliPilot
Active Level 4
Wearables
I had called about that when i had samsung buds. And they told me that its not possible
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fredtt
Beginner Level 2
Wearables
Yes you can by one side but, they will charge you for the bud and the service!!! Very ridiculous. You end paying almost the price of a new pair !! Good teck but poor customer respect
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