Notification issues

[JRadL]

Is anyone having issues getting notifications to work properly on their galaxy watch 4 Classic?

I pre ordered mine with the z fold 3 and it doesn't vibrate or have sound despite all the settings being on to enable sound/vibration. 

Is there an update I have to wait for?

If anyone has any help that would be great. I don't want to send the watch back to Samsung if it's a software issue...

[Georgine]

Hi, Welcome to the Samsung Members Community Canada. Please check if bedtime mode for sleeping is activated on the device. Incoming calls will be muted and the screen will not turn on when receiving incoming calls. Also, all notifications will be muted, except for alarms, and the screen will not turn on when notifications are received.

[JRadL]

Hi Georgine,

I turn bedtime mode off on the watch when I wake up. Also checked theatre mode do not disturb was off. I get phone calls but not text messages for some reason... It doesn't show it in the wearables app by app settings so now sure what's going on

[Tallman]

Hi JRadL,

If you open Wearable app → click Watch Settings → Notifications

Click See all, then change Most Recent to All on top left corner. Look for Messages, is it enabled? If not, enable it.

[JRadL]

Hey Tallman, they're all on. I'll send some photos to show you guys

[JRadL]

So the right photo shows that messages doesn't even show up by app settings and all my notifications are on

[Tallman]

My GW3 doesn't have app settings, so the notification settings looks fine to me.

[JRadL]

I'm wondering if there's an issue with the wearable app and the watch 4 plugin cause it says it's no longer optimized for my device in the play store

[Tallman]

I am not sure for that. But if you have a chance, backup your watch data and reset your watch.

After watch reset, do not restore your old data, try message your phone and see if watch receive message.

[JRadL]

Lol I've done that too. I think I'm gonna do a reset on the phone and watch this time and see what happens. I'll keep you guys posted