Resolved! Solved

Original topic:

New email not coming in unless i open app

(Topic created on: 12-26-2024 07:22 AM)
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Danbidan
Active Level 1
Options
Galaxy A

Hello ! Yeah, that question again !!!

I've been trough many post with solution and elsewhere on internet. Spent many hours to go trough every thing again and again on my phone. I'm getting desperate about that and there's no bridge close i can jump from...........

Reboot : yes

wipe cache : yes

Galaxy A20

samsung email version 6.1.97.1

 

 

14 Comments
Galaxy A

Try to change the battery settings for the app to Unrestricted if it isn't already to see if that helps.

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Danbidan
Active Level 1
Galaxy A

I think i found what you're talking about, but i can't toggle "on"  this option. I'll have dig more to find why......

 

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Danbidan
Active Level 1
Galaxy A

Just to be sure. I go in "information about email " ( my phone is in french... ), then hit "battery" and then there's this " back ground activity authorization " that i can't turn on. It's in light gray so there's a setting missing somewhere else to "high light" this option......

How do i do that ?

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Danbidan
Active Level 1
Galaxy A

Other information.

If i open email app and let it run while i do other things, it still won't sync until i bring it back full screen.

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Helenna
Moderator
Moderator
Options
Galaxy A

Hi Danbidan,

Yes, as said by Dem_Crumblies_TechYT please check Battery optimization settings. 

If that doesn't work Re-add the Email Account. If there’s a configuration issue: Remove the account from the Email app. Add it back and re-enter your credentials.

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Danbidan
Active Level 1
Galaxy A

I've been over these settings a few time. Tank you !

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Helenna
Moderator
Moderator
Options
Galaxy A

Hi Danbidan,

Are the above steps worked for you? Is the issue with the Samsung email app resolved?

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Danbidan
Active Level 1
Galaxy A

Hi !

Not solved .

Can't find the way as i wrote above.....

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Danbidan
Active Level 1
Galaxy A

OK. I found about battery optimization only to find out that my settings were ok.

So it's back to the starting point.   No sync... 😞

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