Just got a new A16. Text & data work fine but can't make & receive calls. No issue with SIM card or network; have checked with service provider. Any suggestions??
Congrats on your new Galaxy A16! Sorry to hear you're having trouble with calls definitely frustrating when text and data are working but calls aren’t.
Since you've already confirmed that the SIM and network are fine with your service provider, here are a few things you can try:
Check Airplane Mode – Make sure it's turned off.
Restart the Device – Simple, but it can refresh network connections.
Network Mode Settings – Go to Settings > Connections > Mobile networks and ensure it’s set to the correct network type.
Try SIM in Another Phone – Just to double-check if the issue follows the device.
If everything checks out and the issue persists, we recommend visiting a Samsung authorized service center.
