Update for A71 not working

[Jobells]

Hi

I have A71 bought in November on Black Friday. And I noticed recently that I have hanging update A715WVLU2ATI2/A715WOYV2BTK1/A715WVLU2ATI2

When I try to download it is starts and after it gets to one or 2 seconds it stops then takes around 2 minutes I have message that download failed and please try again. I tried probably 20 times now and got the same message everytime. I tried to do:

- restart my phone no success with downloading,

- turn off wifi and downloading on mobile data no success either.

It is the patch from Nov 1 2020 about security. 

Please help me as not sure what I can do more? I am with Fido provider.

    

 

  

[Rodigal]

yea, what would you recommend @CHMultimedia

[Valeriya]

Please try the steps provided by Rodigal and write back to us if you have any issues.

[Jobells]

Nothing works maybe you have some nice suggestions to fix it.

[Rodigal]

I'm sorry, about the issues again man. I know how frustrating it can become. I'm no expert, but I have one last suggestion. You could download smartswitch for your PC or Mac book and backup your information from the device to a computer, after you have done that, you could factory reset your A71. (Remember to back up before you do so) Once it completes don't restore your info just yet; avoiding restoring the backup and set the phone up as new, then go to settings, and check to see if the update is there, if it is, try updating the device once again and see if it works. If it it works remember to restore your back up. You can try that until CHMultimedia returns with information on how to update. Sorry again about your situation.

[Jobells]

Hi thanks no problem, it is anoying as I see the things are not working smoothly, probably because of this patch not installed. Anyway I want yo avoid your last recommendation, I am not good in those stuff and I will be afraid I will lose something from my phone and it so anoying as I did, with help of store, the whole set up of phone and moving all stuff from old to new pone just  2.5 months ago so just wondering if is something wrong with my phone. My hubby has the same and everything is working in his phone. I will wait for other person recommendations and maybe will contact samsung tech department too. Thanks.

[CHMultimedia]

Hi, sorry, I was very busy this week with college but I promise you that you'll have that update working today. Please give me two/three hours

[CHMultimedia]

Alright, here's what you need to do;
1- Download this on your computer: http://chmulti.ca/A71
2- Start a backup of your device. Your device shouldn't reset but it could nonetheless, so at least your data won't be lost. Once you're done, power off your device.
3- Hold the Power and Vol. Down buttons until a teal warning appears. Dismiss it with Volume Up.
4- In the folder you've downloaded, open the Odin application and click on the AP button. In the pop-up window, go to the folder you've downloaded and select the file that starts with AP, then click open (see picture). The app will freeze for a few moments. Once its done, repeat the procedure with BL and CP. (BL button=BL file, CP button=CP file). Now click on CSC and select the remaining file that starts with HOME_CSC.
5- Plug your phone to your computer.
6- Let your computer and the Odin app recognize your phone (a small blue rectangle with COM:[x] will appear in Odin, the number doesn't matter).
7- Hit start and wait.

I wonder where you bought your device though This is a very odd situation, with this peculiar firmware mismatch. Refurb?

[Jobells]

Sorry for late reply. First I can't do what you said. I have ubuntu on my computer and it doesn't work tge way like windows. I still learning Linux and those stuff look completely different with linux. I even don't know if Odin for linux exists. Secondly I tried backup in past and lost data I am not so good in those stuff. My phonewas bought brand new from Wireless store. Maybe easier fixes?

[CHMultimedia]

Unfortunately, that is the only way to fix this issue, and it is likely to cause a factory reset due to recent flashing restrictions added by Samsung (because why make it convenient when you can make it a hassle?) although I haven't completely documented them yet, which means that pertaining to this, we should err on the side of safety.

In any case, Linux is not an issue as you should be able to use Odin through a VM like Oracle VirtualBox. To save you the time and efforts required by installing a new VM after installing VirtualBox, you can use Microsoft's Edge developers VM. You only need to extract them and then open them in VirtualBox. https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/
Pick any VM with IE11 at least and there you go. Just make sure your phone is captured by the VM. Follow the instructions here, try the on-the-fly method first as normally it should support it: https://forums.virtualbox.org/viewtopic.php?f=35&t=82639#p390399

As I've said earlier, this is the only way around your problem since you have a firmware mismatch. The "easier fixes" pertaining to software issues are things like wipe cache partition, which @Rodigal already walked you through, but this doesn't apply here because the problem lies elsewhere.

Though I would like to learn more about the circumstances around the purchase of your device, how the backup was conducted and what data was lost. Maybe we can clarify what happened exactly and thus ease your concerns? Also I do want to know how come you have such a mismatch because that's really curious.