Update for A71 not working

[Jobells]

Hi

I have A71 bought in November on Black Friday. And I noticed recently that I have hanging update A715WVLU2ATI2/A715WOYV2BTK1/A715WVLU2ATI2

When I try to download it is starts and after it gets to one or 2 seconds it stops then takes around 2 minutes I have message that download failed and please try again. I tried probably 20 times now and got the same message everytime. I tried to do:

- restart my phone no success with downloading,

- turn off wifi and downloading on mobile data no success either.

It is the patch from Nov 1 2020 about security. 

Please help me as not sure what I can do more? I am with Fido provider.

    

 

  

[Rodigal]

Fix Failed to Update Firmware Samsung Phone by Wiping Cache

Now follow the steps below to wipe cache partition, in order to fix the software update issue on your Galaxy device.

1. Firstly, Power off your device.

2. When the device is off, push Volume Up + Power button until the SAMSUNG Galaxy logo shows up, released all the buttons.

3.From the following menu select wipe cache partition.(DON'T WIPE DATA) Use Volume keys to navigate and the Power button to confirm that

4.When the process is done choose reboot system now by using the Power key.

after you have done everything, try updating the device again.

[Rodigal]

1st

[Rodigal]

2nd

[Rodigal]

3rd

[Rodigal]

4th

[Rodigal]

hope that helps.

[Jobells]

Nothing what you suggested is working. I did what you said and nothing. Maybe a little bit help with anoying message which was recently popping up "please check your internet connection" even I had internet and this message was ahowing constsntly every 10 seconds so after your recommendation to clear cache that message disappeared thanks for that, but update is not installing at all and giving me the same message on the end.

[CHMultimedia]

The steps provided above will not help you. I'll give you everything you need to update later tonight. I know what the exact issue is. Would you mind telling me from where you bought your device? They'll have some explaining to do

[Jobells]

Nothing what was suggested is working, what do you think it is and what I should do next in your opinion

Thanks in advance.