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‎10-29-2023 06:17 AM in
Galaxy Ji lost my phone j7 prime like a year ago
now, i would like to know where or when it went offline
somebody help please 🥺
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‎10-29-2023 05:25 PM in
Galaxy JI am guessing @Helena must have removed @RedDogRabbits reply to your post as I am positive it was answered today
Please tell us how or why you would possibly think you could find a device a whole year later if you hadn't tried before
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‎10-29-2023 06:10 PM in
Galaxy JYeah, I did reply to their post. Maybe I replied in French, which likely annoyed an "ambassador".
Curiously, we can't send DMs to any of Samsung's Moderators?
It's beyond me why anyone would start looking for a lost / stolen phone... after a YEAR!
The data is only available on Find My Phone, for about a week.
Setting aside the possibility of a "technical glitch", as the "explanation" for why my original reply was zapped.. If it was a Moderator, you'd think that they read the thread, and might have posted some kind of.. "we are sincerely devastated with your loss..." etc.
I am fairly confident that Wiping Cache, Safe Mode, or contacting online shopping / support, would not be a solution... But it would demonstrate a degree of interest.
🦜
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‎10-29-2023 06:17 PM in
Galaxy JAt this point tripping over it would be only way of finding it 🙄🤣🤣
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‎10-29-2023 06:30 PM in
Galaxy JPretty sure that ambassador was likely barely able to make a post let alone removing anything if he couldn't figure out how to use Google translate to read French Posts in English
Glad he finally listened to advice and deleted the really bad and Racist post🙄🙄
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‎10-29-2023 07:59 PM in
Galaxy JWhy are some people "ambassadors" anyways? I pre-ordered some Samsung lint remover wipes.. and nothing..
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‎10-29-2023 08:36 PM in
Galaxy JHi, Unfortunately we cannot do anything on this however we request you to please take the help from the given link and check.
https://www.samsung.com/ca/apps/smartthings-find/
We request you to please contact the nearest Police station.
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‎10-30-2023 03:00 AM in
Galaxy JCalling the police, a year after losing a J7, isn't recommended. After they stop laughing, they are more likely to pick them up for a psych evaluation.. it's a 5+ year old phone, worth maybe $60.
The police have real work to do.