Original topic:

help me find out when's the last time my lost device went offline and where?

(Topic created on: 10-29-2023 05:25 PM)
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Dja_Ber
Beginner Level 2
Options
Galaxy J

i lost my phone j7 prime like a year ago

now, i would like to know where or when it went offline

somebody help please 🥺

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7 Comments
Ray1
Expert Level 2
Galaxy J

I am guessing @Helena must have removed @RedDogRabbits reply to your post as I am positive it was answered today

Please tell us how or why you would possibly think you could find a device a whole year later if you hadn't tried before

RedDogRabbit
Expert Level 5
Galaxy J

Yeah, I did reply to their post. Maybe I replied in French, which likely annoyed an "ambassador". 

Curiously, we can't send DMs to any of Samsung's Moderators? 

It's beyond me why anyone would start looking for a lost / stolen phone... after a YEAR! 

The data is only available on Find My Phone, for about a week. 

Setting aside the possibility of a "technical glitch", as the "explanation" for why my original reply was zapped.. If it was a Moderator, you'd think that they read the thread, and might have posted some kind of.. "we are sincerely devastated with your loss..." etc.

I am fairly confident that Wiping Cache, Safe Mode, or contacting online shopping / support, would not be a solution... But it would demonstrate a degree of interest.

🦜

Ray1
Expert Level 2
Galaxy J
🤣🤣 pretty sure you replied something like only available for so long or something like that
At this point tripping over it would be only way of finding it 🙄🤣🤣
Ray1
Expert Level 2
Galaxy J

Pretty sure that ambassador was likely barely able to make a post let alone removing anything if he couldn't figure out how to use Google translate to read French Posts in English

Glad he finally listened to advice and deleted the really bad and Racist post🙄🙄

RedDogRabbit
Expert Level 5
Galaxy J

Why are some people "ambassadors" anyways? I pre-ordered some Samsung lint remover wipes.. and nothing.. 

Helenna
Moderator
Moderator
Options
Galaxy J

Hi, Unfortunately we cannot do anything on this however we request you to please take the help from the given link and check.

https://www.samsung.com/ca/apps/smartthings-find/

We request you to please contact the nearest Police station.

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RedDogRabbit
Expert Level 5
Galaxy J

Calling the police, a year after losing a J7, isn't recommended. After they stop laughing, they are more likely to pick them up for a psych evaluation.. it's a 5+ year old phone, worth maybe $60.

The police have real work to do. 

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