Call background

[Rsarmie]

Hello, I have a Note 10+ and recently when I receive a call, my phone rings, but the screen is black. It does not show the call. I don't know what could have happened for this. Does anyone know how to fix this ? Thx

[RedDogRabbit]

The screen is only going black when you receive a call? 

[Rsarmie]

Thanks, I finally managed to solve the issue. It was the do not disturb that blocked the call from popping up.

[Axton]

Hi Rsarmie, We suggest you to check the setting Phone Dialer app.
Please go to the App Info and tap on Notifications.
Step 2: Tap on the 'Incoming Calls' option and then turn on the toggle.

[Rsarmie]

Thanks, I finally managed to solve the issue. It was the do not disturb that blocked the call from popping up.

[Tallman]

I would recommend try clear cache and data for Phone app first.

If your phone updated recently, try go to recovery mode to do a Wipe Cache Partition.

[Rsarmie]

Thanks, I finally managed to solve the issue. It was the do not disturb that blocked the call from popping up.

[Rsarmie]

Hello thanks everyone for your comments, I tried almost everything you said, except clearing the data on the phone app and still not working. But then I tried deactivate the do not disturb mode and it started to work fine again. The issue was that when I received a call, the phonr started to ring but the app didn't open, so I had to unlock the phone and open the quick panel in the top of the phone and from there I could access the call. Most of the time the call was off before I could answer it. I have a question : if I erase the data from the phone app, which information will be erased?

[RedDogRabbit]

If you Wipe the Data from the Dialer / Phone app, you will lose your current Call settings, ie: Any Blocked call numbers, Ringtones, essentially what you might have set up in the settings you see in the screen shot.

But you won't lose any personal information.

 

[Tallman]

That strange. If DND on, your phone won't ring. Well...glad this is resolved.