Note 10 Lite - Green video calls after UI 5.1 update

[Hugo-Trifocals]

Hey,

I've got a Note 10 Lite, and after the latest update to One UI version 5.1, my video calls turned green, just the color green. It's a bit like the Hulk but not as fun.

WhatsApp and Messenger show my camera and others' cameras working, but they only see a green screen. 🟢

Oddly enough, when I use the camera app, everything's fine. I can take photos and record without a hitch.

Here's what I've tried so far:

1. Wiping the cache partition.
2. Cleaning up all app settings.
3. Making sure all my apps are up to date.
4. Made sure there's no video call effects on

Could you work your magic and help me exhibit my kids to their relatives? 🙏

Thanks a million!

Best,
Hugo

[Nauftin]

I have the same issue on my Note10 lite, has this same issue here been fixed ? It will be a big help. I have not used whatsApp though I have the app on my phone, but there's no video settings and I did not allow the app to use the camera...  messenger videocall however is the affected app since the last update.

[Kaia3]

Same issue with me and I have tried everything and more. I also have the same device. It is an issue with this device, the latest update and the Whatsapp app. I have spoken with Samsung and they have not been able to resolve this issue. I guess we have to wait for the new update for them to fix this bug.

[Kaia3]

It took me a whole day too to see that the issue is not with the device.  Samsung and META need to find a fix for this bug. It seems to be only with our Note 10 Lite devices.

[mihaid1980]

Same issue here. Both me and my wife have Samsung Galaxy Note 10 Lite and on my device I did some days ago the UI Update but my wife did not do it yet. Her device still works fine, mine not anymore.

So this is definitely not an issue of the device but a fault introduced in the last Update.

[RedDogRabbit]

You realize that Samsung / Google's Security Patch OTAs, are updated independently of 3rd party app development. 

Facebook / Meta update their apps far more frequently than OEMs update the security on their devices. 

It's not up to the OEMs to make sure that 3rd party apps are compatible & working properly, it's entirely up to the 3rd party app Developers to make sure that their apps work with the OEMs. 

As has been said before, all the other popular Video Calling apps work as intended. I won't list them again, but they have been posted here already. 

[hasto87]

I have had the same issue with my Samsung Note 10 Lite since the update some days ago aand FB messenger did the green thing.

But now i just uppdated my phone again and now it works.

[RedDogRabbit]

Updated the Note 10 or the Facebook Messenger & WhatsApp?

Don't think that there's been any recent OS (Security Patch) OTAs. I think that the last OS Update for the Note series was the end of August. 

[Dolapoh]

I have the same problem and nothing seems to resolve the issue. Help please

[esatis]

It's fixed! Update the phone and the bug is fixed. 
Kernel version 4.9.191-27171945
Build Number TP1A.220624.014.N770FXXU9HWI2

So it was Samsung fault all along.. 

[Emma78]

How do  you update it? I have looked on my Note 10 and says no software updates.

Thanks