Original topic:

Note 20 ultra One U.I 5 accelerometer problem

(Topic created on: 12-16-2022 06:12 AM)
2421 Views
ramin_rssn
Active Level 1
Options
Galaxy Note

I had android 13 update couple of weeks ago but sadly i've faced problem with my accelerometer after the update. the phone shows the wrong orientation. when i hold the phone horizontally, the screen rotates into landscape and viceversa. restarting the phone solve the problem temprorily but it comes back again after 3 or 4 days.

Unfortunately reset factory didn't solve the problem. It is really annoying 

26 REPLIES 26
RedDogRabbit
Expert Level 5
Galaxy Note

How are you determining whether or not there's a problem with accelerometer on your device? 

Members_myS4gan
Beginner Level 2
Galaxy Note

When you turn on your auto rotate and the phone orientation is vertical yet the screen will change to horizontal view and vice versa.

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Members_myS4gan
Beginner Level 2
Galaxy Note

Yeah, I have the same issue too. I have to turn off/on auto rotate to fix the screen layout. 

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Bzack07
Beginner Level 2
Galaxy Note

I might have found a solution

I just tried it today and it worked

Download this on Google play:

https://play.google.com/store/apps/details?id=redpi.apps.accelerometercalibrationfree

And it worked like magic.. No Cap!

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Erlend
Beginner Level 2
Galaxy Note

Sorry to inform that the app mentioned only gives a temporary fix to the problem, a couple of days and mine was back to tilting sideways while in reality standing up. I've run diagnostics both with Samsung built in and via AVG anti-virus without any results. 

If this is something that suddenly involves a lot of samsung phones, one would believe that samsung is aware of it and are working on solving the issue with a new update.

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RedDogRabbit
Expert Level 5
Galaxy Note

I understand that it's often easier to hope that it's a firmware issue, and that an update will fix it, but given that there's likely 10s of millions of Note devices sold, you'd think that IF it was an update issue, you'd see the community inundated with reports. To my knowledge, this hasn't been the case.

I'd suggest that you visit a Samsung Service Centre to get it checked out by a tech, if a Factory Reset hasn't resolved the issue. 

https://www.samsung.com/ca/support/service-center/

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Andrepier
Beginner Level 2
Galaxy Note

Same thing happened with my phone. Thi is definitely software issue since 3 phones are having similar issue after updated.

Martin_S
Active Level 1
Galaxy Note

S21 doesn't have issues, only 20

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RedDogRabbit
Expert Level 5
Galaxy Note

My S20 Ultra has never had any issues with this. 

Did you at least try to see if a Factory Reset would solve the problem for you? 

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Andrepier
Beginner Level 2
Galaxy Note

Supportingly it happens to me in evening time once in couple of days 

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