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02-12-2021 12:00 PM in
Galaxy Note- Mark as New
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02-12-2021 12:07 PM in
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02-12-2021 12:22 PM (Last edited 02-12-2021 12:23 PM ) in
Galaxy NoteDoesn't sound like something an update will fix, sounds more like a hardware issue.
If you're able to get to the interactive tests on Samsung Members app without your phone rebooting, I'd try that but..
Since you've done virtually everything else that you can try to fix it.
Samsung Service center is probably the best option ultimately.
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02-12-2021 12:42 PM (Last edited 02-12-2021 12:48 PM ) in
Galaxy NoteHi @Malarman
You should read this article
And/ Or look at the following video
Hope it helps you ...if nothing works, it could be your motherboard who is caput..
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02-12-2021 01:26 PM in
Galaxy NoteI think that @Molarman has tried all the steps in the article already, safe mode, wipe cache, factory reset etc.
At this point it really seems to be a hardware issue. According to what he's saying, this temporary "fix" of disabling the finger print unlock seems to work for the moment.
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02-12-2021 12:58 PM (Last edited 02-12-2021 01:22 PM ) in
Galaxy NoteHi Molarman, Your device needs to be examined by the authorized technician to know the root cause of the issue. Please note that due to Government COVID regulations, most of the service centers would be operating with curbside pick up/drop off or non-functional depending on the locality. Please contact the live chat by using the link below and they help you set up the service.
www.samsung.com/ca/livechat
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02-12-2021 01:28 PM in
Galaxy NoteI had another thought. Any chance your note was exposed to moisture?
If it was, & the issue started after that, it kind of confirms to me that the hardware has been damaged by the exposure to moisture.