Note20 Ultra Swollen Battery

[Mazjab]

My Samsung Galaxy Note20 Ultra is 3 years old; Recently the battery started to drain very fast. The Device care app though shows battery condition as Great!

Today I realized that that the phone's back cobver has came off and I figured it was pushed by battery which is visibly swellen. 

Samsung Customer Service, said it's not a safety risk, phone is not under warranty and battery should be replaced at my cost. 

ANy similar experience here? 

Should I keep using the phone? (Using my phone case, I can keep teh back in place and turn in on)

Any known recall or safety announcement by Samsung on Swellen batteries?

Thanks for your input!

[Helenna]

Hi Members_3Tf8jx7,

We are sorry to hear that you're dealing with a swollen battery in your Galaxy Note20 Ultra.

Due to prolonged heat or overcharging accelerates battery wear, sometimes leading to physical swelling.

Continuing to use the phone could damage internal components due to the pressure from the swollen battery.

Please do not use device charging anymore and stop using the phone immediately to prevent further risk.

We request you to visit the Samsung Authorized service center at the earliest for inspection of the device to get it fixed.

To know the nearest Samsung Authorized service center, please visit the link given below.

https://www.samsung.com/ca/support/service-center/

Thank you.

[RedDogRabbit]

Samsung Customer Service doesn't know what they are talking about!! 

A swollen battery IS a SAFETY RISK! 

It is a FIRE HAZARD! 🔥

Don't use the phone & ABSOLUTELY do NOT it! 

If you have the name of the CSR who told you that, I'd contact Samsung and make a complaint! 

[Tallman]

Definitely 🙅🏻‍♂️ DO NOT USE the phone. No charging or don't use it until replace the new battery. Whoever told you is safe, this is false and not true. 🤦🏻 Gosh...

If continue charging or using on swollen battery may lead to 🔥🔥🔥 or battery may explode.

[gokongming]

It is a fire hazard.. i would buy a new one. If i we're you. Grab the Black Friday deals. I think if you buy a new one you will get a free galaxy buds 3.

[Mazjab]

Hi everyone
I contacted Samsung again.
They advised to change the battery.
I did change the battery(myself) and works perfectly fine since then.
Thanks all