Wifi calling

[MatthewJo]

I am a user of Samsung galaxy note 8.

I don't see wifi calling on the phone setting after changing a carrier. 

[RedDogRabbit]

Which Carrier did you switch to? 

It's possible that not all Carriers support WiFi Calling. 

[MatthewJo]

My new carrier is Shaw mobile.
I used to use wifi calling from the previous network provider.

[Helenna]

Hi MatthewJo, we recommend you to contact your network provider, so that they will help you with the WiFi calling feature on your device.

[MatthewJo]

I did, however they advised me to contact Samsung.

[RedDogRabbit]

Don't know what level of support you spoke with at your Carrier, but it is NOT Samsung that has anything to do with WiFi Calling. It's 💯% your Carrier.

Check in your Dialer Settings & you should see the WiFi Calling Toggle.

Toggle it On & see what happens?

You are in Canada, with a Canadian Device & Canadian Carrier? 

 

[MatthewJo]

I am a Canadian and in Canada. On the another cellphone of Samsung Galaxy s20 with the same provider, I can see the Wifi calling on the setting.
I have contacted the technical support team and have not gotten any solutions. It's really weird.

[RedDogRabbit]

And it is a Canadian device? 

[MatthewJo]

Yes

[itsGill]

In order to use wifi calling on you phone, you need to make sure your provider support wifi calling because it's just a feature on your Galaxy and only can be activated by carrier provider not Samsung or any other brand.