Original topic:

Another problem with series S

(Topic created on: 06-23-2022 02:46 PM)
399 Views
wilh
Active Level 2
Options
Galaxy S
Nice now Samsung galaxy S20 ultra 
5G won't charge what is the problem now huh 
10 Comments
jbldee
Beginner Level 2
Galaxy S
Get a new charger
0 Likes
RedDogRabbit
Expert Level 5
Galaxy S

Did you try a simple Reboot?

Did you try opening the Samsung Members app Click on Support > Diagnostics and View Tests & test the USB port? 

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wilh
Active Level 2
Galaxy S
it's good I clean up the data from my battery apps
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RedDogRabbit
Expert Level 5
Galaxy S

So it's charging now?

That's an unusual fix though. 

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wilh
Active Level 2
Galaxy S
yeah everything is fine now I also clean up my USB port who was maybe dirty
Helenna
Moderator
Moderator
Options
Galaxy S

Hi wilh, that's good to hear that your phone is charging again.

We recommend you to use a soft cotton swab to clean out your charging port.

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wilh
Active Level 2
Galaxy S
& my bloc for my phone is a super fast charging, but my phone take alot of time to charge & that's the original one that come with my phone....🤔
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, it is possible that a third-party app is causing the issue. Please perform safemode and verify if the issue is solved.

To enter Safe Mode, please perform the following:

1.First, completely power off the phone.

2.Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

3.If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.

4.Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

5.To exit Safe Mode, simply restart your phone and it will reboot normally.

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wilh
Active Level 2
Galaxy S
I when in save mode & was is that third-party app .....
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