Original topic:

Camera Failed After Android Update for S20 Ultra

(Topic created on: 12-19-2022 12:33 PM)
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j_louise
Active Level 1
Options
Galaxy S
I have a Samsung s20 ultra purchased in 2020. I installed the android update on Wednesday and my camera will not work since then (warning: camera failed msg when I open app). 

so far I have
reset camera app
cleared camera cache and data
hard reboot of phone
Cleared cache partition 
factory reset phone

the camera fails in all, including safe mode before and after factory reset

Please provide a fix for this. I purchased this phone specifically for the camera. A link to roll back the update would be great.

Thanks
















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RedDogRabbit
Expert Level 5
Galaxy S

Never said that anyone was "making these issues up."

You did not however, say what device you have? 

Professionally, no I am not an I.T. person, but I have a decent amount of knowledge & experience with Android, specifically Samsung devices. 

Is Samsung perfect, absolutely not, but then no manufacturer is. 

If you spent much time on Samsung Members Canada, then you would know, and without any doubt, that I don't hesitate to criticize Samsung when warranted, and acknowledge when they get something right. 

You have the choice to vent your frustrations, or try to get some help, to hopefully resolve your issues with your device. 

It's up to you. 

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Galaxy S

Hi there, was there ever a solution to this issue. Same thing is happening for my camera for my s20 ultra. I have followed all steps, went to a cell phone repair store who couldn't fix the issue, I have also done a hardware rest. 

This is what I have done to troubleshoot

- on off app

- restart phone 

- clear cache on camera app

- clear data on camera app 

- run in safe mode 

- clear partition cache

- download another camera app 

- literally hitting my phone around 

- toggled permission settings

- run it in "test mode" 

- Went to cellphone repair store, they have confirmed that it is not a hardware issue but a software issue and we're unable to provide a solution. Said to hardware reset.

- hardware reset did not work

 

Is there a solution at all? 

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RedDogRabbit
Expert Level 5
Galaxy S

There is no issue or solution required for a non existent software issue. 

I have an S20 Ultra & Samsung's native Camera, Google's Gcam & Samsung's RAW Cameras all work perfectly fine for me.

If you have any issues with your Camera, then I'd suggest that the repair place you went to did not diagnose the problem correctly. 

 

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j_louise
Active Level 1
Galaxy S
Why do you think it can't be the software because yours works fine? Materials and supplies and code are QCed as much as possible but it's not failsafe. Yours could work perfectly, and others have issues that are different. I have lab equipment where software updates have completely messed up functioning of electrical and robotic components. And it doesn't happen to every piece of that equipment that was ever manufactured and updated.

You've stated that no, you're not an IT guy or a technician but an experienced amateur, yet quite confidently state that the cell phone repair technician was wrong. By dismissing people who come in looking for help conversation is shut down. Iam assuming you're trying to be helpful but that's not how it's received.

To the other commenter, Samsung told me at the end to send the phone to a repair place, which I haven't. If yours didn't find anything wrong I'm at a loss. Personally I dislike Apple and its products (my work cell is and iPhone 13) and haven't quite figured out what to do yet. I specifically bought this flagship model for its camera. Even if it wa sthe hardware, replacing the front and rear cameras will be about 600-700 CDN, which is half the cost of what I paid. I've been a Samsung customer for a long time and always an Android person. It's quite disappointing.
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RedDogRabbit
Expert Level 5
Galaxy S

In order for Samsung, or any manufacturer of any product to "fix" anything, whether it is software, or hardware, the issue has to be first diagnosed / determined.

I believe that you said that you ran the Diagnostics for the Camera, twice & both times there were errors? 

While I can see how a software solution could be preferable to a hardware problem, it appears to be unlikely to be a software issue. 

Given the steps that you have taken to try and fix the issue, and none of them were successful, AND along with the results of the Diagnostics, I can't see the issue you are having being anything other than a hardware problem. 

While I'm not paid for my interest in Android, I do have extensive experience in testing & development with Samsung devices, and would humbly consider myself to be more than an "experienced amateur". 

I really don't believe that the software Samsung developed for our device, the S20 Ultra, is at fault here and I am not trying to dismiss your concerns, but with ~ 10 million S20 devices sold, if there was a software issue with the Camera, then you would expect it to be reported very quickly & frequently.

If it really wasn't a hardware issue in your case, the only possibility, however remote, could be a corrupt download / install of the software, but a Factory Reset should correct this. 

Again, if it was a software issue, then Flashing the device with a fresh install of the Firmware, which any qualified technician should be able to do, would resolve the issue with your specific device. 

The fact that I have 3 different Camera apps (Samsung's built-in, Samsung's RAW & Google's Gcam) working perfectly on my S20 Ultra, can only lead me to conclude, that there is no software issue with my S20 Ultra Camera.

If you were asked to assess the likelihood of software vs hardware issues on someone else's device, what would your likely conclusion be? 

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Galaxy S

Oh darn. Yeh I've tried everything and nothing works, it's definitely a software issue. So you have already went to the samsung store and you were not able to resolve this issue either? Mine is now outside of warranty 

 

Yeh I had insisted that the hardware repair place could replace the camera but they said that there is nothing wrong with the camera and it would not fix the issue. So lol they refused to take my money. 

 

I then went on the Samsung support page and apparently they are aware of the issue. Not sure if you can read the screenshot but I copy and pasted the message from Samsung below related to this specific model of S20 Ultra:

 

"Samsung is aware that features related to the camera may not work properly in certain conditions, and it will be fixed via a software update. Samsung is scheduled to release a new software soon to prevent any inconvenience that the user may experience. So please check for a software update regularly via FOTA or the Smart Switch PC."

 

They unfortunately dont list a date that they will be releaseing a new software update though. So not sure if or when to expect a new update to fix this issue.

 

I have always historically used Samsung for maybe 15-20 years now and have never experienced much issues. Although disappointing, I will likely still hold out for a fix or possibly upgrade to the S23Ultra when it is release in February. I, like yourself, am not an apple user but also don't want to stray away from android. The Pixal phone I may try out too because of the camera. I also bought this phone specifically for its amazing camera. 

 

I guess we will just have to sit back, wait and see. For you I would still suggest going to the diagnostic store just to rule it out. Please let me know what they say.

 

Sad there is no solution for this issue yet.  

 

Screenshot_20230106_095712_Chrome.jpg

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Galaxy S

Screenshot_20230106_101505_Chrome.jpg

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RedDogRabbit
Expert Level 5
Galaxy S

Sadly, Samsung's Chat support has a less than stellar record when it comes to accuracy, and knowledge.

These are the same people who "promised" that Canada is "definitely" getting the Betas. 

Have you tried installing a different Camera on your device? 

You could download the Expert Camera RAW, which I have installed on my S20 Ultra. 

Here's the link to apk mirror & the latest version of the Camera, which I have installed & working on my S20 Ultra. 

https://www.apkmirror.com/apk/samsung-electronics-co-ltd/expert-raw/expert-raw-2-0-04-1-release/

apk mirror is extremely safe & is used by recognized developers around the world. (just in case you are nervous).

20230106_125039.jpg

Screenshot_20230106_125237.jpg

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j_louise
Active Level 1
Galaxy S
Thanks for the screenshot, I'll cross my fingers. I too am looking toward the S23 ultra. I looked at the Pixel Pro, but I love shooting backlit pictures and it has a nasty lens flare, which I find with the S20 ultra too. My partner has the s22 ultra and the camera is amazing. I just did not want to have to buy a new phone yet and I used the camera probably more than I use the messaging and definitely more than I use any other function of the phone.
HypeRob
Beginner Level 2
Galaxy S
S20 Ultra here. SAME issue as described above. "Warning: Camera Failed," then the camera app crashes. The strange thing is that when this happens, my camera shows a clear image of where the camera was pointing to for a brief second before it crashes (ie the camera is functioning). When I reopen the App, I get a black screen that lacks the buttons at the top.

I'll be going to a service depot tomorrow to see if they can refurbish it.
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