I have a s10+ that is 14 months old. I woke up this morning to a phone that was frozen, and the icons on the main screen looked slightly bigger. I reset the phone and since then have had a blue screen saying that an error occurred while updating the device software, to hook it up and use emergency recovery function in the smart switch pc software. I did that, but when I hooked it up and select emergency software recovery, nothing comes up. i think something has become corrupted in the partition or something, but I'm not sure. This is 100% related to the update it tried doing lastnight.
What do I do next? How do I fix this?
You'll probably have to go to a Samsung's service Center...
I hope @CHMultimedia or somebody else have another solution for this...😕
Hi wingsfanmom, Your device needs to be examined by the authorized technician to know the root cause of the issue. Please note that due to Government COVID regulations, most of the service centers would be operating with curbside pick up/drop off or non-functional depending on the locality. Please contact the live chat by using the link below and they help you set up the service. www.samsung.com/ca/livechat
Unfortunately they can't help me, they're telling me to contact samsung as I need a new motherboard. It is corrupt and they cannot install new software.