Original topic:

Galaxy S10 Volume button not working

(Topic created on: 08-31-2020 05:12 AM)
26332 Views
Alex_T
Beginner Level 2
Options
Galaxy S

A few days ago on my S10, my volume buttons stopped changing the volume when holding them down. I can only change the volume in increments one press at a time. The only thing that seems to temporarily fix it is restarting the phone. But then the issue comes back after a bit.

48 Comments
Galaxy S
seems like a possible hardware issue. I'd recommend taking it into a authorized Samsung service repair center and have them take a look.
0 Likes
keagan
Moderator
Moderator
Options
Galaxy S

Thanks Snowcat19.

Hi Alex_T, The device needs to be examined by the authorized technician. Please reach out to live chat support and they will help you to set up the service.

https://chatbot.samsungcs-canada.com/chatbot?source=dotcom

 

0 Likes
villageidiot
Beginner Level 4
Galaxy S

My S10 has the same issue - probably started around the same time as yours (I'm not sure exactly when; until now I assumed it was just a misalignment with my aging case or something.) 

keagan
Moderator
Moderator
Options
Galaxy S

Hi, Could you please let us know if the issue got resolved now. 

0 Likes
Rhamble
Beginner Level 2
Galaxy S

I had the same issue.  Pressing volume keys worked.  Holding them down did not.  I took a screenshot (volume down + power) and the issue seems to be resolved.  So far it has not recurred.

 

Not sure if it will work for you, but taking a screenshot is much quicker than rebooting the phone.

0 Likes
plastic
Beginner Level 2
Galaxy S

I have the same problem on my S10, except that it only occurs when I use my earphones.

I can only change the volume in increments by pressing the buttons over and over, and simply having either the phone's volume keys or the earphones volume keys held down doesn't change the volume at all (not even by an increment).

0 Likes
Pedro_crb
Beginner Level 3
Galaxy S

I have the same problem, and it started arround the same time

0 Likes
Tippydaug
Beginner Level 2
Galaxy S

Same exact problem here. I highly doubt everyone losing the ability to hold down their power keys and only being able to tap them to change volume is a coincidence, seems like a defect imo

SiamC1
Beginner Level 3
Galaxy S
Same here, it's probably an oversight in the latest software update. might be resolved by next one