Original topic:

Google Messages Not Working

(Topic created on: 09-07-2023 02:38 PM)
bicc_knowlocc
Active Level 4
Options
Galaxy S
So I've had my s23+ for less then 8 months. Already problems are starting to pop up. Camera is extremely laggy when shooting photos and videos, almost unusable now, and especially in 8k, my phone itself is very slow, especially on startup, my battery drain has increased exponentially in recent weeks and apps are starting to shut down and not even open. The most glaring of these app issues is Google Messages which yesterday worked just fine, but today has started closing itself upon opening it and a message pops up that says google Messages is not responding and to close it. I can't uninstall and reinstall the app as it's native to my phone but I can disable it, force stop it, clear data and cache which I've all done several times. It will work for a few minutes then the same problem creeps up.
Anyone know what could be happening to my phone? I've tried all the normal troubleshooting techniques that I know of, short of a factory reset, which I really don't wanna do. 
Thank you for your time and input on this in advance. 
6 Comments
Pupusik
Active Level 7
Galaxy S
Have you re booted your phone to wipe the cache partition?
bicc_knowlocc
Active Level 4
Galaxy S
No. That's a good idea. Thank you!
bicc_knowlocc
Active Level 4
Galaxy S
Unfortunately didn't work. Thinkin I'm gonna have to go for the nuclear option...
Pupusik
Active Level 7
Galaxy S
I've done it before. Just back up your important stuff before doing the smartswitch
Helenna
Moderator
Moderator
Options
Galaxy S

Hi, as you have tried all the necessary troubleshooting steps, I request you to please "Back up" the device and perform Factory reset by using the below link and check the issue.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

If your phone is still having issues after performing a reset, please visit a Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

0 Likes
bicc_knowlocc
Active Level 4
Galaxy S
That's your best advice?