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Original topic:

Got s25 ultra but samsung care+ is not activated

(Topic created on: 01-31-2025 07:51 PM)
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Ja551e
Active Level 5
Options
Galaxy S
Hi got s25 ultra, registered my phone in samsung account which gets registered itself once you login, i have bought scare+ for 1 year i paid for it,its in my invoice but when i goto samsung members app it doesnt show also in about phone it asks me you have 60days to get scare+ and shows no scare+ available 

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Solution
Danyloz
Active Level 1
Galaxy S
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9 Comments
Danyloz
Active Level 1
Galaxy S
Same problem. I have write to support about that. They said it should activate automatically. But when you're going to care+ website, and enter your imei, s/n etc., your contract is not available.
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Danyloz
Active Level 1
Galaxy S
Update. This morning I have received email from assurance samsung. They really added care+ automatically and send me all information about my contract. After that , my insurance shows on care+ website.
Ja551e
Active Level 5
Galaxy S
I got the email in morning as well but in settings > about > scare+ shows to buy
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Danyloz
Active Level 1
Galaxy S
I have on mine. Try go to website , and check your coverage , maybe it'll updates your status.
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Ja551e
Active Level 5
Galaxy S
Not coming showing scare+ not available for quebec even though i am in alberta something wrong
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Solution
Danyloz
Active Level 1
Galaxy S
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Danyloz
Active Level 1
Galaxy S
This one. I'm already fix one of the devices, it's only one where you can make an appointment
Ja551e
Active Level 5
Galaxy S
Got it brother, i can see here.

Where my devices like flip 6 shows in samsung members close to maintainence mode about scare status but not for s25ultra.

Anyway here it shows so np
Helenna
Moderator
Moderator
Options
Galaxy S

Hi Ja551e,

Glad to hear it’s showing up now! It seems like there might be a slight difference in how the Samsung Care+ status appears for different devices, but it’s great that you can now see it for your S25 Ultra.

If you ever run into any more issues or have questions, feel free to reach out! Enjoy your new device!

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