Resolved! Solved

Original topic:

How to get it off

(Topic created on: 10-03-2020 09:44 AM)
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kahlua67
Active Level 6
Options
Galaxy S
I've noticed recently that anytime using the web, this send bar pops up and it blocks everything. I have an S9

image

I've tried everything, maybe someone knows how to get rid of it

Thanks
Kim
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17 Comments
keagan
Moderator
Moderator
Options
Galaxy S

Hi Kim, Is this happening only with amazon.ca?

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kahlua67
Active Level 6
Galaxy S
no, everything I go on the web
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keagan
Moderator
Moderator
Options
Galaxy S

Hi kahlua67, Thanks for sharing the screenshots.

Could you please let us know the name of the browser application you are using? I suggest you to use a different browser and check if you are experiencing the same issue.

Solution
Galaxy S
That is facebook messenger bar. Your browser looks like google chrome. Try using other browser and see if meesenger bar shows up. As I know Chrome on mobile has no built-in extension, you need to download other browser to use chrome extension.
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kahlua67
Active Level 6
Galaxy S
I am using Samsung internet browser and it seems to be only doing that using fb if I click on a link. still trying to see if I can get rid of it
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Solution
Galaxy S
Ok, try click 3 bars on bottom right comer → click add-on

Any messenger or facebook add-on ?

Try remove add-ons if there is any.
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kahlua67
Active Level 6
Galaxy S
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Solution
Galaxy S
Try reset the browser :

Open Settings → Apps → Samsung Internet → Storage

Clear cache and clear data

Open Samsung Internet and see if messenger bar still there.
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kahlua67
Active Level 6
Galaxy S
it's still there and I've cleared the cache, but does clearing data wipe out everything?
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