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Original topic:

No longer able to connect to my outgoing mail server

(Topic created on: 10-23-2022 09:31 AM)
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RDBIESH
Active Level 2
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Galaxy S
Used to work.  Suddenly stopped and I can't seem to fix it.  Error message I get is "could't verify account. server does not support authentication.  Try to reinstall address and get the same message.  Any help would be appreciated 

1 Solution


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Solution
Galaxy S
Can you try setup your account using Exchange ActiveSync?

I did screenshot my settings

This settings work on my phone.Screenshot_20221023_190313_Email_1000001401_1666573393.jpgScreenshot_20221023_190326_Email.jpg

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25 Comments
Galaxy S
Are you connect to mail server using Excgange ActiveSync?
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RDBIESH
Active Level 2
Galaxy S
Tried that and IMAP same result
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Helenna
Moderator
Moderator
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Galaxy S

Hi, can you please tell in which email app are you facing this issue?

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RDBIESH
Active Level 2
Galaxy S
The regular email account (red with white envelope)
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Galaxy S
What I mean is ... are you connect your email server using POP? Exchange ActiveSync? Which email server you try to connect? Gmail? Outlook.com?...etc.
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RDBIESH
Active Level 2
Galaxy S
Not sure. Hope the image helpsScreenshot_20221023-054541_Email.jpg
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Galaxy S
Ok Shaw. I am using Shaw too. Give me one second.
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RDBIESH
Active Level 2
Galaxy S
Thanks
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Galaxy S
Can you check if your settings same as my screenshot?Screenshot_20221023_110732_Email.jpg
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