Since being forced to update to One 7 UI the standard camera app frequently crashes on my S22 Plus, as well as rediculous battery drain and forced AI background tasks which you can't turn off.
Sometimes the camera will work and allow me to take a few pictures and videos. Then it'll randomly crash and say camera failed. It's hit and miss whether the camera app will work again when I open it.
I've done the following so far: Reset camera settings, cleared cache, disabled and re-enabled the camera and the issue still randomly appears. Factory reset the phone via the Settings method, and another time in Recovery mode. Yes I've done it twice. The camera failed again randomly after both recoveries. One with my data restored, and another with just a blank profile (not signed in to Google or Samsung). Same issue. Ran the Samsung Members diagnosistics and it gets stuck on the camera test and won't proceed. Removed the back cover, and re-seated all connections from the camera modules. Issue still persists. The same issue happens in Safe Mode.
Samsung should give us the opportunity to revert back to Android 14 and One 6.1. The amount of issues this update has caused is evident all over Google, Facebook, and in this forum.
I do not accept this is a hardware issue with multiple reports of the same problems since the One 7 UI update, and the camera app working on some occasions. If it was a hardware failure, it wouldn't work all the time.
I also find it frustrating that since the last two minor Android 15 One 7 updates changing the Bin SW Rev from D, to E and F making it impossible to roll back to Android 14 One 6 Bin SW Rev D. This is an underhanded tactic to stop anyone rolling back, and big no no in the world of software development and rolling out updates to Dev and Production environments.
I'm not suprised if this ends up going down the the legal route and action taken against Samsung due to the amount of customers impacted.
This has also made me consider an alternative brand for my next phone after using Samsung since the early 2000s.
Thank you for taking the time to share your detailed experience we truly understand how frustrating this must be, especially after all the troubleshooting steps you’ve already taken.
We appreciate you confirming that the issue occurs across Safe Mode, diagnostics, and even after a full factory reset — with and without data restoration. Given this, it's clear you've been thorough, and your point about the inconsistency of the camera's functionality does raise valid concerns about potential software-related causes.
While we currently don't offer an official method to revert to a previous One UI or Android version, your feedback about rollback limitations and post-update instability is noted and will be escalated to the appropriate teams.
In the meantime, we strongly recommend visiting an authorized Samsung Service Center for a hands-on diagnostic.
Please also ensure that you've submitted an Error Report via the Samsung Members app right after the issue occurs this helps our developers identify patterns and root causes more effectively.
We genuinely value your long-standing loyalty to Samsung and hope we can help restore your confidence in our devices and support.
