Phone app keeps crashing

[Deeezzyyy]

I just got my S20 Ultra 5G directly from Samsung a couple of days ago and I have been really struggling with the Phone app.

Whenever I receive a call, it freezes. I have to answer from my watch or earphones. When I touch the screen, it says the app crashed.

I used to be able to make outgoing calls without an issue but now it's freezing as well.

I tried booting phone in safe mode, clearing data/cache on the phone app, wiping cache partition and nothing worked.

I have tried to factory reset my phone and it seemed to work for a bit. Then a reinstalled all my apps and now it's freezing again.

Did anyone else encounter this issue? Before I do another factory reset, I want to make sure it's not just me.

I don't think I've downloaded an app that's causing that issue. Everything used to work fine on my Note 10 plus with the same exact apps...

Please comment and help!

********* UPDATE ********* 

Thanks everyone for replying and trying to help me resolve my issue. You guys rock! So I have decided to factory reset my phone again and after a few hours of trying to install and testing to call myself, I finally found the issue! 

Compared to the older phones, the S20 has a new app called AR zone where they put all the AR stuff together. But the issue is in both AR emoji and Deco pic. 

Here's the breakdown: 

1 - AR emoji: Back then, to have all the different clothes and styles or whatever, you had to download the extra ones in the galaxy store. But now, everything is already included. The issue is that they are still available to download in the galaxy store like you don't have them. So downloading them would cause things to be doubled and I guess the coding or something in the background causes the conflict and made my phone run with errors. 

2 - Deco pic: This app is now for all the funny stickers that you wanna put on when you take pics. My daughter loves this so I wanted to download a few sticker packs for her and that's when I noticed the freeze and crash. I left everything stock and everything worked fine. I downloaded one sticker pack and everything started freezing and crashing. 

So I think these 2 apps are just not refined yet to work properly or are still in their early stage. It's super weird since these apps have absolutely NOTHING to do with the phone/dialer. 

But I stayed away from those 2 apps and installed everything else and all works like a charm. Just wanted to keep yallz in the loop. 

Thanks again! 

[Cassidy]

What happened when you select something else than 5G in your mobile option...i have a Note10plus, so can we see your mobile hotspot and tethering.

Also did you try to run it in safe mode ?

[Deeezzyyy]

I don't even have 5G as an option lol

and yes, safe mode as well.

[Page]

try to reinstall the applications if its still the same issue try to do factory reset is .

[CHMultimedia]

Uh how can you reinstall the phone app?

[Page]

ohh sorry so ur tlaking about phone application like the dialer right?

[Deeezzyyy]

yep. the dialer phone native app. it just freezes whenever a phone call happens.

[CHMultimedia]

Here we go again. Buggy initial firmware until June y'all. Like the S10. Like the S9. Like the S8...

[TBone]

yup... newer doesn't always mean better.

[Page]

try that one