I just got my S20 Ultra 5G directly from Samsung a couple of days ago and I have been really struggling with the Phone app.
Whenever I receive a call, it freezes. I have to answer from my watch or earphones. When I touch the screen, it says the app crashed.
I used to be able to make outgoing calls without an issue but now it's freezing as well.
I tried booting phone in safe mode, clearing data/cache on the phone app, wiping cache partition and nothing worked.
I have tried to factory reset my phone and it seemed to work for a bit. Then a reinstalled all my apps and now it's freezing again.
Did anyone else encounter this issue? Before I do another factory reset, I want to make sure it's not just me.
I don't think I've downloaded an app that's causing that issue. Everything used to work fine on my Note 10 plus with the same exact apps...
Please comment and help!
********* UPDATE *********
Thanks everyone for replying and trying to help me resolve my issue. You guys rock! So I have decided to factory reset my phone again and after a few hours of trying to install and testing to call myself, I finally found the issue!
Compared to the older phones, the S20 has a new app called AR zone where they put all the AR stuff together. But the issue is in both AR emoji and Deco pic.
Here's the breakdown:
1 - AR emoji: Back then, to have all the different clothes and styles or whatever, you had to download the extra ones in the galaxy store. But now, everything is already included. The issue is that they are still available to download in the galaxy store like you don't have them. So downloading them would cause things to be doubled and I guess the coding or something in the background causes the conflict and made my phone run with errors.
2 - Deco pic: This app is now for all the funny stickers that you wanna put on when you take pics. My daughter loves this so I wanted to download a few sticker packs for her and that's when I noticed the freeze and crash. I left everything stock and everything worked fine. I downloaded one sticker pack and everything started freezing and crashing.
So I think these 2 apps are just not refined yet to work properly or are still in their early stage. It's super weird since these apps have absolutely NOTHING to do with the phone/dialer.
But I stayed away from those 2 apps and installed everything else and all works like a charm. Just wanted to keep yallz in the loop.
I should have also suggested No BT pairing. Nothing. No watch. No ear buds or ear phones. No wifi connection, actually disable wifi and bt. no apps install. test. test. test. I would then enable and connect to a wifi source and again test test test. I would then enable and connect to your watch and more testing. then your buds. if you pass these tests then one app at a time. try to determine if the app that you are installing has been properly built with the current libraries. I am cautiously optimistic that you will find the source of your headache.
Depends - If you install an incompatible app - It's not the phone's fault - Again he did say that after a Factory Reset it was working properly until he installed the apps he had on his previous device..
hey, you must of done that already but I had the same issue and what I did was force close the app, clear cache and clear data and then restart the phone and it works now. sadly didn't seem to work on yours but fingers crossed it works for you soon.
Thanks everyone for replying and trying to help me resolve my issue. You guys rock!
So I have decided to factory reset my phone again and after a few hours of trying to install and testing to call myself, I finally found the issue!
Compared to the older phones, the S20 has a new app called AR zone where they put all the AR stuff together. But the issue is in both AR emoji and Deco pic.
Here's the breakdown:
1 - AR emoji: Back then, to have all the different clothes and styles or whatever, you had to download the extra ones in the galaxy store. But now, everything is already included. The issue is that they are still available to download in the galaxy store like you don't have them. So downloading them would cause things to be doubled and I guess the coding or something in the background causes the conflict and made my phone run with errors.
2 - Deco pic: This app is now for all the funny stickers that you wanna put on when you take pics. My daughter loves this so I wanted to download a few sticker packs for her and that's when I noticed the freeze and crash. I left everything stock and everything worked fine. I downloaded one sticker pack and everything started freezing and crashing.
So I think these 2 apps are just not refined yet to work properly or are still in their early stage.
It's super weird since these apps have absolutely NOTHING to do with the phone/dialer. But I stayed away from those 2 apps and installed everything else and all works like a charm.
