Random restart and freeze s21

[SKULL28]

Hi 

Is anyone else having this issue?

My phone randomly freezes and restarts automatically

What should i do?

[RedDogRabbit]

You could try Booting into Safe Mode & see if it continues to happen. If it doesn't, then it's likely a 3rd party app causing the issue. 

If it continues to happen while in Safe Mode, you could try Wiping Cache from recovery, see if that works? 

Only other thing that you can do yourself, would be to Backup your phone with Smart Switch & Factory Reset.

If it still happens after, then you may want to visit a Samsung Service center. 

[SKULL28]

It happens really randomly like once in few days or sometimes even 2 to 3 times a day

[Reynaud]

Hi SKULL28, please follow the steps suggested by RedDogRabbit and see if it works. Thank you RedDogRabbit.

[omidsadeghi]

Don't buy Samsung you waste your money and your best time

[RedDogRabbit]

That's just nonsense lol 😂 

There's nothing wrong with the hardware, the only issue is with Samsung's customer service.