Original topic:

Restart s21

(Topic created on: 05-02-2022 06:01 PM)
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omidsadeghi
Beginner Level 2
Options
Galaxy S
Every day I have problems with it 4 or more tmie everdays the restart , don't buy samsung you lose your money and your best time life. you are liar Samsung 
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7 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Buddy, I've had just about every Samsung mobile since the Skyrocket, and I've only ever had one hardware issue, and that was after about 4 years (I tend to keep my old phones for testing stuff). 

You don't give any details about what you have tried to do, to address the issue, maybe it's something that you did?

Here's a "Pro Tip", no one is going to take a rant, even a mini rant seriously.

If you want, or need help, you're better off asking, than just complaining. 

Axton
Moderator
Moderator
Options
Galaxy S

Hi, please check whether the Auto restart at set times option is set.

(Settings > Battery and device care > More > Automation > Auto restart at set times)

If the option is set, your device will restart automatically within 1 hour of the time you set.

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RedDogRabbit
Expert Level 5
Galaxy S

Auto Restart wouldn't be Rebooting the device, more than once a day, and it would be the same time every day. 

If a device is freezing or Rebooting randomly, it's more likely to be related to a 3rd party app, or something that is incorrectly configured, but not a scheduled activity. 😉

HarmanGarcha
Beginner Level 3
Galaxy S
Absolutely
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-Tony
Moderator
Moderator
Options
Galaxy S

Hi , Please boot your phone in Safe Mode and see if any third party app may be causing the issue, your phone will not run any third-party apps.This allows you to easily identify and remove the app that may be causing the problem.

To enter Safe Mode, please perform the following:
1.First, completely power off the phone.


2.Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.


3.If done correctly, ""Safe Mode"" will display on the bottom left corner of the screen. If ""Safe Mode"" does not appear, repeat the steps above.


4.Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.


5.To exit Safe Mode, simply restart your phone and it will reboot normally.

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RivLT
Active Level 1
Galaxy S
How do you know which app is causing the issue if safe mode doesn't run any apps? Thanks.
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RivLT
Active Level 1
Galaxy S
What do you think it makes the 3rd party apps do this? Is it something related to permissions? Thanks
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