S10 plus vibration issue

[tankgirl]

So randomly when I pick up my phone it vibrates as if I have a missed call or new msg... No notifications in status. I have to restart the phone to get it to stop. What could be causing this? Thanks 

[RedDogRabbit]

I can't remember if your device supports Good Lock Modules, but if it does, download & Install  "Nice Catch", it can tell you what is producing the vibration, if it an app.

 

[tankgirl]

Oh that's exactly what I need! Thanks!

[Nylah]

Thank you RedDogRabbit.

Hi tankgirl, we are good to see that you found the required information and suggestions from RedDogRabbit.

Please contact us back if you require any further assistance in the future.

[tankgirl]

Unfortunately it didn't work and the vibration is still happening 🤷‍♀️

[RedDogRabbit]

There's a couple of other things to try:

• Open the Samsung Members app & Click on Support > Phone Diagnostics & run the Diagnostics for Vibration, see if you get any error messages?

• Go to Settings > Sounds & Vibration & to start with, Toggle Off Vibration for every category, just to see if the vibration can be stopped?

• Boot into Safe Mode, and see if it is a 3rd party app causing the vibration? 

[tankgirl]

Toggled off all vibration settings and it's still doing it.
What am I looking for if I boot in safe mode?

[RedDogRabbit]

Trying to determine if the vibration is being caused by a 3rd party app, as Safe Mode disables all 3rd party apps. 

Did you run the Diagnostics for Vibration with Samsung Members Diagnostics? That would be to see there's an issue with the motor that is used to create the vibration, if there's a Hardware issue with it. 

[tankgirl]

No issues with the hardware, diagnostic came back good. I'll try the safe mode and see if that works! Sorry for the delay in response!

[tankgirl]

Looks like it's a 3rd party app. Let the uninstalling begin!! Seriously thank you so much for your help!!