Since the July update, my galaxy s20 Ultra has been making false moisture detected claims whenever I plug in my USB c to audio cable adapter (worked perfectly fine prior), and also when my phone is plugged in and charging in my wife's 2021 santa fe. If the santa fe is turned off and the phone is plugged into any USB port, it'll set off the moisture detected message and alarm, and will not allow me to plug it into anything for a while. If I unplug the phone before the vehicle is turned off, then there's no issue.
I've tried different cables, and vehicles (I have a 2017 santa fe, wife had 2018 Honda crv prior) and it only seems to happen with her.
I have Samsung care plus which will cover a repair but they want me to send in my phone and I'll be left without one for over a week.
Any thoughts? this seems like a software issue, no?
Cheers,
Update 2021 08 29
None of the suggestions worked.
The phone will no longer recognize usb c storage, usb c to A adapters, usb c to headphone adapter.
(Gives moisture detected message with all of them, yet they worked fine before)
I have not choice but to buy a new phone so I can send this one in for repair.
Update 2021 09 11
The phone was sent out on September 07th and returned to me on September 10th 2021.
The issue is now fixed, but they said the repair was for physical/water damage and I only have 1 repair coverage left. I'm a little confused as to what the damage was and would like to learn so as to prevent it, seeing as I've never wet or dropped my phone.
I'm also a little put off that android recovery, and the Samsung smart switch back I also did just in case, did not recover my app data but after hours restoring everything and log ins, my phone is back to normal.
Maybe, the issue isn't with the phone at all, maybe the issue is with your wife's car, and something in the charging outlet in her car is causing the moi error?
that's what I thought, but it use to work just fine, and that still leaves the usb c to 3.5 MM headphone adapter that always triggers the moisture alert, but use to work fine before.
yes, still the same. I just got off the phone with Samsung care, had to pay 150$ and they are sending out a box with return label. they couldn't tell me. how much it would have cost to repair without care plus though.
Hi, I suggest you please reach out to Text We Care (932 273) or live chat support by using the link below and they will let you know with the available options. www.samsung.com/ca/livechat. We are available 24/7.
For In-warranty: If you need service support for your Samsung products, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.
For Out of warranty: For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
