Original topic:

S24 Ultra cannot refresh video and game at the same time.

(Topic created on: 02-04-2024 01:22 PM)
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WeedManU
Active Level 3
Options
Galaxy S
Yo, why can't my S24 screen do what my S20+ could? It's so boring, faded, and not colorful at all. What gives, Samsung? Did you put all your effort into AI or something?

And don't even get me started on the adaptive function. It's supposed to make things better, but all it does is cause stuttering and lagging when I try to watch a video and play a game at the same time.

Seriously, Samsung. What's the deal? Are you trying to tell us that we need to just accept that your phones can't do what they used to? Because if that's the case, I'm not having it.
4 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi, Galaxy S24 series model has been adjusted colors and brightness for more accurate and comfortable vision while using.

It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is and intended color adjustment and is not a defect of the product, so you can use it with confidence.

To provide our customers with the best possible experience, we value customer feedback and continually improve our software (UX) as market and consumer interests evolve.

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WeedManU
Active Level 3
Galaxy S
Yeah, I noticed a difference. It's new, so it's better, but not really. It's not as vivid... probably because it runs for more nits. And that doesn't fix the biggest problem: lagging and stuttering while gaming with video.
WeedManU
Active Level 3
Galaxy S
And I'm clearly not the only one.

Just a quick look on the forum and you can see that I'm not alone with this issue.
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WeedManU
Active Level 3
Galaxy S
Sorry for the delay in my reply, but I just saw what you wrote.

Seriously I just try not to laugh. 🤣
You have only retranscribed the post from customer service?

In fact, the reality that I should read is:

You may see that you had a worse Samsung experience, but if we sold phone it's better for you that we decide.