S24 Ultra Video Mode Focus

[GG2]

This is what happens when zooming from 1x to 5x or 10x in video mode. The focus hunting is terrible and sometimes doesn't focus at all. Not sure if this is happening since the latest update or not but my S23 Ultra doesn't have this issue at all. Anyone else ?

[Helenna]

Hi GG2, that's sad to hear that this issue started after the update. Have you tried to perform perform Clear cache and Clear date for the camera app? 

Go to Settings > Tap on Apps and Scroll down to the camera > Tap on Storage > Clear Cache and Clear Data for the camera.

If it doesn't work please reset the camera app. Reset the Camera app > Open the Camera app, and then tap Settings > Swipe to and tap Reset settings, and then tap Reset.

If the above steps doesn't work, we kindly request you to send us an error report using Samsung members application.

Open the Samsung Members app, and then tap the + key at the bottom right > Tap Error reports > A message will populate for you to choose Always to send the system log data or Just this time. We recommend being connected to Wi-Fi network depending on your mobile network plan > You will be able to choose from Category on what issue your device might be experiencing among the list > Please enter issue details or attach a video or screenshot to make easier to understand. Then press Send icons to complete report.

Meanwhile, we will also forward this issue to our appropriate team for review.

Thank you.

[GG2]

All that was done prior posting this. I would like some feedback from other S24 users if it's the same.

[GG2]

The issue was my magnetic case interfering with the camera. I switched cases and everything is fine now. No issues with the phone or update.

[iFlYSoLo]

Interesting

[GG2]

Ahh you're back.

[iFlYSoLo]

Hehe when I see your s24 ultra problems..🤪

[GG2]

Except it wasn't really the phone. Been all good since. Im still waiting for the e-mail for my S23 Ultra. I gave up trying to reach them

[iFlYSoLo]

What email? I missed that..didn't you send it in or something?

[GG2]

Never got the email for the return... almost 6 months later and still waiting. I contacted them 4-5 times and nothing is happening so i gave up.