S25 ultra network problems

[Gabro08]

On Jan. 23 I happily pre-ordered the s25 ultra. I received it on Friday 31. In my house the phone worked perfectly fine while connected to my wifi. Today I went to my job and I noticed that my phone network was jumping from on to off like 6 times per minute. Especially when I was in a 5G area. So I couldn't call, I couldn't use the internet I literally couldn't use my phone because the network was not working. 

I came here to try to solve the problem following all the steps and nothing worked. I contacted tech support and nothing worked. They asked me to go to a technician 45 min away from me to fix a NEW PHONE that cost me 2100 dollars plus taxes. 

I contacted tech support again and asked them to get a refund or get another phone and they have been ignoring me.

This has been the worst experience I've had with Samsung. All my devices are Samsung (Watch, earbuds, tablet everything) and I can't believe they just sent me a DEFECTIVE 2 thousand dollars phone S25 Ultra.

Attached all the proofs 

[Gabro08]

After almost 2 months I got my S25U replaced. Just received it yesterday and this one works perfectly fine.

[Patrikck90]

Happening to me also. One week old Phone does the same... 

[Kingmuta78]

I just got the S25 Ultra 2 months ago and for last 2 weeks I've had the exact same problem as you... I searched for a solution and only thing I could come up with was toggle Airplane mode on and off ... So when I thought about it , it had to be a network issue.  So I called my carrier multiple times explaining what was going on and every person I spoke 2 gave me same old instructions (Never worked) So last time I called i wasn't so understanding and demanded a new device.  Later that day I got an email from a technician asking me to call them on their extension.  ( really blew my mind that happened) I called and what do you know the eSIM was the problem. The lady sent my device a new eSIM (NR SA) and it fixed the issue.  Not to mention my data speed hasn't been under 700mbps since I got the new esim . Extremely fast data and no problem making or receiving calls/texts... So anyone out there with this issue on S25 Ultra demand a new eSIM ( NR SA) Good luck everyone!! 👍 

[Gabro08]

I also changed the SIM when that happened to me but it didn't work. That's why they sent me a new S25U and no problems since then