On Jan. 23 I happily pre-ordered the s25 ultra. I received it on Friday 31. In my house the phone worked perfectly fine while connected to my wifi. Today I went to my job and I noticed that my phone network was jumping from on to off like 6 times per minute. Especially when I was in a 5G area. So I couldn't call, I couldn't use the internet I literally couldn't use my phone because the network was not working.
I came here to try to solve the problem following all the steps and nothing worked. I contacted tech support and nothing worked. They asked me to go to a technician 45 min away from me to fix a NEW PHONE that cost me 2100 dollars plus taxes.
I contacted tech support again and asked them to get a refund or get another phone and they have been ignoring me.
This has been the worst experience I've had with Samsung. All my devices are Samsung (Watch, earbuds, tablet everything) and I can't believe they just sent me a DEFECTIVE 2 thousand dollars phone S25 Ultra.
Attached all the proofs
