Original topic:

S8+ Not Receiving Texts On Time

(Topic created on: 10-10-2017 08:22 AM)
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Smithers
Active Level 2
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Galaxy S
Hey all. I've recently invested in a Samsung Galaxy S8 Plus.
At first I was very happy with the phone. But now after the initial setup and I have discovered one huge issue. I am receiving text messages from people very late. Some I am not receiving at all. I am hoping someone here has an explanation and hopefully a solution to my problem!

Another thing that is somewhat related: I bought a Telus S8+ but I am with Freedom Mobile. Somehow without having the phone unlocked my Freedom SIM card works in the phone but my friend's Bell SIM does not. I found this strange. Could the laggy texts have something to do with this?
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15 Comments
Emperor7
Active Level 5
Galaxy S
I seen your post and I went to Google and the first thing I see in the Google now feed is this. so it's not just for you but everyone that uses an s8 ffe11b71-4d93-4573-9d6c-2be23311ba11.jpg
Habsfan
Expert Level 2
Galaxy S
Good to know. About a month ago I went form the S7 to S8+ and love it, so far I think I've gotten all my texts. But I'll have to pay more attention
AshleyB
Active Level 7
Galaxy S
There is a known issue. Someone posted it above. I was not receiving texts and I did a factory restart. I also called bell and they pinged the network. All is resolved or atleast nobody is telling me I'm not replying to their texts.

MCKAIG
Active Level 7
Galaxy S
I never thought anything of it. Chalked it up to a network issue. Although it rarely happens, there have been a few times I didn't receive a text from my husband and vise versa. But screen shots have shown otherwise. I agree, good to know. Maybe it isn't a network issue.
I have the S8+ and love it as well. The odd missing message isn't a big deal to me.
Decker
Beginner Level 2
Galaxy S
Same issue with S8+
Jonathan34
Expert Level 1
Galaxy S
Same issue with Note 8, also on Freedom
Smithers
Active Level 2
Galaxy S
I just found out my brother is experiencing the same problem as well on his S8+ on Freedom
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Smithers
Active Level 2
Galaxy S
Apparently if you go into the battery settings and go to the battery optimization section there is a list of all the apps being optimized. Turning optimization off for the message app may be a fix. I've turned it off and am waiting to see if anything changes
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extreme222
Active Level 4
Galaxy S
guys it is all explained on samsmobile.
it's a Samsung flagship issue

here is a quote.

Quite a few people have complained about the Galaxy S8 missing texts issue. This has been experienced by many Galaxy S8 owners. It actually appears to be a common issue with the Samsung flagship regardless of the carrier. Galaxy S8+ owners have also complained about the very same issue. The text messages are either delayed or they don’t arrive at all.

It’s unclear at this point in time what’s the cause of this issue. There hasn’t been any clarity on the matter from Samsung so it’s anybody’s guess right now. Users are understandably irked so hopefully, Samsung will be out with a fix soon.

https://www.sammobile.com/2017/10/06/galaxy-s8-missing-texts-issue-irks-users/